Role Description The Partner Onboarding & Implementation Coordinator is the execution engine of David's Bridal's Partner Onboarding Program. This role is responsible for managing the day-to-day onboarding of new partners across dropship, consignment, and marketplace channels, from initial kickoff through successful go-live, ensuring every step of the implementation checklist is completed accurately and on time. This person acts as the primary point of contact for partners who do not require a dedicated account manager, providing a high-quality onboarding experience while managing all of the internal coordination required to make it happen. The Coordinator works hand-in-hand with the Program Manager to continuously improve the process, flag gaps before they become problems, and help build the program as it grows. This is an ideal role for someone who thrives in a building environment — someone who is comfortable with ambiguity, energized by process creation, solutions-oriented, and proud of the details that make a complex onboarding go smoothly. The right person for this role is a critical thinker who is curious by nature, eager to facilitate change, and isn't afraid to surface an issue and work toward solving it. Key Responsibilities - Partner Onboarding & Client Management - Serve as the primary point of contact for new partners through the onboarding and implementation process - Conduct kickoff calls and onboarding meetings with new partners to gather required information and set expectations - Maintain clear, professional, and timely communication with partners throughout the onboarding lifecycle - Answer partner questions, troubleshoot issues, and escalate to the Program Manager when appropriate - Collaborate with the sales team post-contract to ensure complete transfer of partner scope and requirements - Manage partner relationships for accounts that do not have dedicated account management support - Implementation Execution - Own the partner onboarding checklist from end to end — ensuring every required step is assigned, tracked, and completed - Coordinate with the engineering team (Genpact) to ensure all technical implementation requirements are clearly communicated and executed - Work with internal stakeholders — merchandising, retail ops, IT, and others — to ensure all parties have the information they need, when they need it - Track open items, follow up on dependencies, and keep all parties informed of progress and blockers - Proactively identify risks and gaps before they become blockers, bringing solutions and ideas to the Program Manager - Ensure partners are fully live and validated before closing out an onboarding - Process Documentation & Improvement - Maintain up-to-date process documentation and workflow guides in Confluence - Update onboarding checklists as processes evolve - Proactively identify gaps, inconsistencies, or inefficiencies in the current process and bring them to the Program Manager with proposed solutions - Help build new processes for partner types and channels not yet supported by the program - Document learnings from each onboarding to improve future implementations - Contribute to defining best practices and building a culture of continuous process improvement within the team - Internal Coordination & Communication - Keep all relevant internal stakeholders informed throughout the partner onboarding process - Prepare and distribute onboarding status updates as needed - Participate in program meetings and contribute to process improvement discussions - Collaborate across many different internal teams — bringing a flexible, people-oriented approach to every interaction - Support the Program Manager in preparing materials, tracking projects, and managing the Jira board as needed Qualifications - Bachelor's in marketing, business administration or related field required - 2–4 years of experience in onboarding, implementation, client services, operations, or a related coordination role - Working knowledge of e-commerce, marketplace, or dropship partner channels and how products are onboarded, listed, and managed across them - Strong organizational skills with exceptional attention to detail - Excellent written and verbal communication skills — comfortable working with both clients and internal stakeholders - Demonstrated ability to manage multiple workstreams simultaneously without dropping details - Comfortable working in environments where processes are not fully defined — able to operate in gray areas and figure things out - Proactive, solutions-based mindset — spots gaps, asks the right questions, and flags issues before they escalate, bringing proposed solutions rather than just problems - Critical thinker with a natural curiosity and eagerness to understand how things work and how they could work better - Proficiency with project or task management tools (Jira, Asana, Monday.com, or similar) Preferred - Experience in retail, e-commerce, or partner/vendor onboarding, accounts, or working with internal and external teams - Familiarity with Shopify, dropship, or marketplace operations - Direct experience with marketplace platforms including but not limited to Amazon Seller Central, Walmart Seller Center, or TikTok Shop - Experience working with technical implementation teams or external vendors - Background in process documentation or knowledge management (Confluence or similar) - Comfort working cross-functionally across multiple internal teams Benefits - Full Time Opportunity – A comprehensive benefits package is available. - Rewarding Environment and Competitive Pay - Generous Dream Maker Discount After First Pay Period - Referral Incentive Program - Dayforce Wallet – Get Paid Early! - Health/Dental/Vision Insurance - 401K Program - Paid Vacation, Wellness Days & Holidays, including your Birthday off! - Pet Benefits

• Own end-to-end EAM implementations, from initial analysis through successful go-live • Ensure that all aspects of the project are executed on time, within scope, and within budget • Lead workshops and guide customers toward best-practice asset and maintenance processes • Translate business needs into a scalable, high-performing Ultimo configuration • Configure workflows, structures, integrations, and reporting in the platform • Run multiple projects in parallel while keeping scope, quality, and timelines tight • Enable users through training and hands-on support during adoption • Collaborate with consulting peers, product teams, and support • Help evolve Ultimo’s implementation approach by sharing insights and lessons learned

Role Description As a Senior Professional Services Specialist, you are a fully qualified, experienced professional operating at the journeyman level. You work independently on customer deployments and problem resolution while collaborating with senior team members on more complex architectural considerations. - Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices. - Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques. - Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited. - Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion. - Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments. - Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter. - Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments. - Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization. - Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset. Qualifications - Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline. - Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios. - Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments. - Experience supporting customer-facing deployments, implementations, or technical engagements. - Clear written and verbal communication skills, with the ability to collaborate effectively across teams. - Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively. - A disciplined, execution-focused approach to delivering results within defined timelines. Requirements - Solid foundation in networking and network security concepts. - Working knowledge of Linux systems and environments. Benefits - Experience with security, cloud, or enterprise infrastructure technologies. - Prior work in post-sales, consulting, or customer success environments. - Demonstrated ability to take on projects of increasing scope and complexity. - Passion for continuous improvement, customer satisfaction, and team collaboration. Company Description Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Role Description This role focuses on organizing schedules, coordinating planning details, and supporting day-to-day operations to ensure everything runs efficiently. - Managing calendars - Maintaining accurate records - Assisting with planning activities - Communicating with clients through phone, email, and chat The position involves handling multiple tasks, updating schedules as needed, and ensuring all details remain accurate and on track. It supports a variety of coordination and planning functions across different services, requiring strong attention to detail, organization, and communication. Qualifications - High school diploma or equivalent - Strong communication and organizational skills - Ability to multitask and manage time effectively - Comfortable working independently in a remote environment - Basic computer skills (email, data entry, online systems) - Access to a reliable phone, computer, and internet connection - Previous experience in customer service, administrative support, scheduling, or planning is a plus but not required Requirements - High school diploma or equivalent - Strong communication and organizational skills - Ability to multitask and manage time effectively - Comfortable working independently in a remote environment - Basic computer skills (email, data entry, online systems) - Access to a reliable phone, computer, and internet connection - Previous experience in customer service, administrative support, scheduling, or planning is a plus but not required Benefits - 100% remote opportunity - Flexible scheduling options - Daily pay options available - Performance-based bonuses and incentives - Ongoing training and development - Growth opportunities within the organization - Access to exclusive perks and discounts