Collections Representative II Location: Plano, TX, US Workplace: Full Time Department: Retail Production Job Description: Auto req ID: 55994 Title: Collections Representative II Job Function: Collections Location: PLANO Workplace Category:Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles. You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary. Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Collections Representative II. Job Summary Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes. This position is fully remote but candidates must be located within an hour from the Plano, TX area. Job Responsibilities - Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary. - Supports dialer function through outbound manual dialer campaign. - Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level. - Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable. - Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues. - Uses effective time management to ensure customer service experience is satisfactory and meets expectations. - Ensures that all steps necessary are taken to protect the interest of the company. - Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them. Education Requirements High School Diploma or Equivalent Required Education Specifications - High School diploma/GED Required. Experience Requirements Required - Typically requires a minimum of 2 years of related collections experience, 5+ years preferred. - Located within one hour of Plano, TX. - Adherence to high ethical standards of truthfulness, honesty and fairness. - Ability to prioritize workflow to meet department objectives. - Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. - Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally. - Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates. - Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change. - Self-motivated, professional with strong organizational and problem-solving skills. - Ability to work in a fast paced, time-sensitive environment. - Access to high-speed, hard-wired internet service. Preferred - Previous CBS call model experience The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: $18.70 - $28.13/hour (38,900 - 58,500) Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is eligible for domestic relocation assistance (within posted country) #LI-HDFS

• Manage daily inbound and outbound communication channels with delinquent commercial customers • Execute sound communication to educate customers on account terms and conditions • Monitor and manage shared group inboxes • Review account financial histories and transaction details systematically • Negotiate routine payment arrangements within corporate guidelines • Document all customer touchpoints, payment commitments, and account dispute details accurately • Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments • Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA) • Meet or exceed standard weekly and monthly performance goals • Follow established team workflows closely

Role Description The Senior Manager, Billing and Collections is a global strategic finance role responsible for driving the organization’s billing and accounts receivable operations with a focus on accuracy, efficiency, and financial performance. This role ensures timely and precise preparation, reconciliation, and reporting of invoices, while maintaining compliance with organizational policies, financial regulations, and client requirements. In addition, the Senior Manager oversees accounts receivable collections, developing and executing strategies to optimize cash flow, reduce outstanding balances, and maintain strong client relationships. Acting as a key partner to both finance and operational teams, this role combines analytical expertise, process improvement, and stakeholder engagement to enhance the organization’s financial health and operational effectiveness. The position requires a hands-on, results-driven approach, balancing assertive collections practices with professionalism, cultural competence, and client sensitivity. Qualifications - Strong financial acumen and analytical skills, with the ability to translate operational metrics into strategic insights. - Proven leadership experience building high-performing teams and fostering a culture of accountability, innovation, and collaboration. - Excellent communication and stakeholder management skills, with the ability to influence senior leadership and cross-functional teams. - Deep knowledge of billing, accounts receivable, credit management, and financial reporting processes. - Strong understanding of regulatory, compliance, and accounting standards impacting billing and collections operations. - Demonstrated ability to drive process improvements, leverage technology, and implement best practices in finance operations. Requirements - Bachelor’s degree in Accounting, Finance, Business Administration, or related field. - Professional certifications such as CPA, CA, CIMA, CMA, ACCA, ACA or equivalent are preferred. - 10+ years of experience leading billing, collections, or finance operations functions in complex or global organizations. - Proven track record of strategic leadership, driving process transformation, automation, and cross-functional collaboration. - Demonstrated experience influencing senior stakeholders and providing actionable financial insights to guide business decisions. - 5+ years of leadership experience managing high-performing teams, including hiring, mentoring, and developing talent. - Experience in billing system implementations, upgrades, and leveraging technology to optimize finance processes. - Strong knowledge of accounting standards, internal controls, and compliance frameworks relevant to Billing and Receivables. Benefits - Base salary for this position is $158,100.00 - $225,900.00. - All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. - Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Role Description Performs a variety of collection activities including: - Collection calls - Correspondence - Negotiating payment plans - Maintaining records of all communication Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. Has substantial understanding of the job/function/products and applies knowledge and skills to complete a wide range of tasks. Demonstrates excellent judgement and resolves difficult calls and situations. May be viewed as a subject matter expert on a variety of tasks and/or act as a SPOC specialist. Responsible for collection of highly complex/difficult accounts and situations. Provide specialized collection work, gathering detailed financial information and negotiating resolutions. Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge. Prepare weekly and monthly updates and status reports of outstanding delinquencies. Provides financial counseling to discuss and resolve debt situation within established limits. Qualifications - High School diploma or equivalent - Some college preferred - Typically requires 4-7 years of high-volume commercial collections experience. Requirements - Excellent verbal and written skills with strong negotiation and active listening skills. - Problem solving, time management, and organizational skills. - Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. - Strong attention to detail. - Strong knowledge of billing procedures, collections techniques, and accounts receivable. - Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. - Strong computer skills including Microsoft Office applications. - Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. - Able to analyze and interpret complex documents to make sound decisions and recommendations. - Experience with mainframe system Oracle or related operating systems. - Able to interact and communicate with individuals at all levels of the organization. - Working hours will be 11am-8pm EDT. - Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.