• Manage daily inbound and outbound communication channels with delinquent commercial customers • Execute sound communication to educate customers on account terms and conditions • Monitor and manage shared group inboxes • Review account financial histories and transaction details systematically • Negotiate routine payment arrangements within corporate guidelines • Document all customer touchpoints, payment commitments, and account dispute details accurately • Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments • Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA) • Meet or exceed standard weekly and monthly performance goals • Follow established team workflows closely

Role Description The Senior Manager, Billing and Collections is a global strategic finance role responsible for driving the organization’s billing and accounts receivable operations with a focus on accuracy, efficiency, and financial performance. This role ensures timely and precise preparation, reconciliation, and reporting of invoices, while maintaining compliance with organizational policies, financial regulations, and client requirements. In addition, the Senior Manager oversees accounts receivable collections, developing and executing strategies to optimize cash flow, reduce outstanding balances, and maintain strong client relationships. Acting as a key partner to both finance and operational teams, this role combines analytical expertise, process improvement, and stakeholder engagement to enhance the organization’s financial health and operational effectiveness. The position requires a hands-on, results-driven approach, balancing assertive collections practices with professionalism, cultural competence, and client sensitivity. Qualifications - Strong financial acumen and analytical skills, with the ability to translate operational metrics into strategic insights. - Proven leadership experience building high-performing teams and fostering a culture of accountability, innovation, and collaboration. - Excellent communication and stakeholder management skills, with the ability to influence senior leadership and cross-functional teams. - Deep knowledge of billing, accounts receivable, credit management, and financial reporting processes. - Strong understanding of regulatory, compliance, and accounting standards impacting billing and collections operations. - Demonstrated ability to drive process improvements, leverage technology, and implement best practices in finance operations. Requirements - Bachelor’s degree in Accounting, Finance, Business Administration, or related field. - Professional certifications such as CPA, CA, CIMA, CMA, ACCA, ACA or equivalent are preferred. - 10+ years of experience leading billing, collections, or finance operations functions in complex or global organizations. - Proven track record of strategic leadership, driving process transformation, automation, and cross-functional collaboration. - Demonstrated experience influencing senior stakeholders and providing actionable financial insights to guide business decisions. - 5+ years of leadership experience managing high-performing teams, including hiring, mentoring, and developing talent. - Experience in billing system implementations, upgrades, and leveraging technology to optimize finance processes. - Strong knowledge of accounting standards, internal controls, and compliance frameworks relevant to Billing and Receivables. Benefits - Base salary for this position is $158,100.00 - $225,900.00. - All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. - Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Role Description Performs a variety of collection activities including: - Collection calls - Correspondence - Negotiating payment plans - Maintaining records of all communication Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. Has substantial understanding of the job/function/products and applies knowledge and skills to complete a wide range of tasks. Demonstrates excellent judgement and resolves difficult calls and situations. May be viewed as a subject matter expert on a variety of tasks and/or act as a SPOC specialist. Responsible for collection of highly complex/difficult accounts and situations. Provide specialized collection work, gathering detailed financial information and negotiating resolutions. Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge. Prepare weekly and monthly updates and status reports of outstanding delinquencies. Provides financial counseling to discuss and resolve debt situation within established limits. Qualifications - High School diploma or equivalent - Some college preferred - Typically requires 4-7 years of high-volume commercial collections experience. Requirements - Excellent verbal and written skills with strong negotiation and active listening skills. - Problem solving, time management, and organizational skills. - Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. - Strong attention to detail. - Strong knowledge of billing procedures, collections techniques, and accounts receivable. - Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. - Strong computer skills including Microsoft Office applications. - Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. - Able to analyze and interpret complex documents to make sound decisions and recommendations. - Experience with mainframe system Oracle or related operating systems. - Able to interact and communicate with individuals at all levels of the organization. - Working hours will be 11am-8pm EDT. - Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments • Acts as the liaison between creditors and customers through managing overdue accounts • Influence and advise customers on the payment options for debt recovery • Execute strategies for collection processes and procedures, including negotiating payment plans based upon company approved guidelines • Apply the elements of building positive rapport with different types of customers over the phone • Initiate and handle both inbound and outbound calling to collect a debt • Understand the impact of attitude for handling contacts professionally, to include showing empathy, assertiveness, tact and resilience • Achieve set revenue targets and call quality objectives • Use questioning and listening skills that support effective telephone, email, chat and text communication • Understand, adhere to and enforce all corporate policies