• Atender leads via Instagram, WhatsApp e sistema interno, com abordagem acolhedora, educada e personalizada. • Responder mensagens, comentários e interações em até 15 minutos, sempre com humanização e consistência. • Converter leads em consultas por meio de vendas consultivas, empatia e comunicação estratégica. • Nutrir relacionamentos, acompanhando o paciente desde o primeiro contato até o agendamento. • Organizar informações em planilhas, relatórios e sistemas internos. • Propor melhorias nos processos de atendimento digital. • Manter aderência total aos valores do médico: ética, transparência e cuidado genuíno com a visão e a qualidade de vida. • Criar, ajustar e monitorar fluxos de automação inteligentes nas plataformas Kommo e BotConversa, otimizando a eficiência do atendimento. • Interagir com potenciais pacientes nas redes sociais, respondendo mensagens, comentários e menções com agilidade, profissionalismo e aderência à linguagem da marca. • Atuar em alinhamento direto com o time de marketing e corpo clínico, propondo melhorias contínuas nos fluxos de atendimento e na experiência do paciente. • Trazer insights criativos para aumentar o alcance, o engajamento e a retenção de seguidores, contribuindo ativamente com ideias para fortalecer a presença digital da clínica.

• Support proactive media strategies tied to organizational priorities, campaigns, partnerships, advocacy initiatives, and major announcements. • Actively pitch, secure, coordinate, and staff national, regional, local, and trade media opportunities. • Build and maintain relationships with reporters, producers, editors, and freelance writers. • Draft and edit communications materials including press releases, media advisories, talking points, briefing materials, statements, FAQs, and messaging documents. • Support media interview preparation for executives, spokespeople, self-advocates, families, researchers, partners, and ambassadors. • Monitor news cycles, identify timely opportunities for media engagement, and support rapid-response communications and sensitive media inquiries as needed. • Collaborate with internal teams to identify stories, spokespeople, and community perspectives that support communications priorities and help identify gaps in available stories, voices, or subject matter relevant to proactive communications efforts. • Help maintain consistency across external communications materials and public-facing messaging. • Help manage media lists, coverage tracking, reporting, and communications resources. • Collaborate across departments to support integrated communications efforts and ensure alignment in public-facing messaging. • Coordinate with external PR agencies, consultants, partners, vendors, and other stakeholders as needed. • Support internal communications processes and help manage communications approvals and workflows as needed. • Serve as a communications resource for regional teams, helping support local visibility opportunities and messaging alignment. • Assist with communications tied to corporate partnerships, fundraising campaigns, organizational initiatives, and community events. • Assist with communications support surrounding celebrities and other high-profile supporters, and select organizational events as needed.

• Input into and execute Oatly’s North American Public Relations strategy, to promote overall strategic priorities across business, consumer, and industry media • Help Oatly manage its brand reputation both proactively and reactively with media, consumers, partners, and other external stakeholders • Build, maintain, and strengthen key reporter relationships • Directly engage with media and external partners on behalf of the brand • Secure strategic press coverage across print, digital, and broadcast media, including features and product placement • Manage day-to-day relationships with PR agencies, influencer agencies, and other external support • Collaborate and coordinate work with public relations colleagues globally • Act as the go-to comms partner for North American nutrition and sustainability directors • Lead Oatly’s mission-based storytelling in North America • Provide PR support for new account launches, partnerships, or other announcements • Assist in crisis comms scenarios • Identify and oversee the creation/submission of applications for relevant industry recognitions and awards • Develop press materials such as press releases, bios, fact sheets, Q&As, and media interview backgrounders

Role Description We are looking to recruit a Media & Stakeholder Relations Manager to lead Viridor’s media activity, social media presence and stakeholder communications, strengthening our reputation nationally and within the communities where we operate. In this role, you would be responsible for: - Leading media engagement; delivering proactive campaigns and managing reactive press handling - Managing reputational issues; responding quickly to enquiries and negative or inaccurate coverage - Owning our social media channels; planning, writing and publishing content aligned to external priorities - Driving high-quality content; stories, video and leadership visibility that strengthen our narrative - Coordinating with external agencies; ensuring clear direction and consistent messaging - Supporting local PR around sites; improving sentiment in host communities through strong storytelling - Providing senior leadership media support; preparing briefings, messaging and lines to take Requirements Salary: £60,000 – £80,000 Location: Home‑based with UK‑wide travel Benefits What can we offer you? - We invest in our people to reward them for their hard work - A host of company benefits available to you when you join Company Description We are a Great Place to Work. There has never been a more exciting time to join Viridor. Following the acquisition of the business by the global private equity firm, KKR, the core business has been reshaped to focus on our leading UK Energy from Waste portfolio. As an equal opportunities' employer, Viridor is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of: - Age - Disability - Sex - Sexual orientation - Pregnancy and maternity - Race or ethnicity - Religion or belief - Gender identity - Marriage and civil partnership We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.