• Work on backend services and APIs that connect the user-facing platform with lower-level infrastructure services and automation components • Help extend existing Python APIs, implement new platform features, improve RBAC and multi-tenancy capabilities • Support integrations with infrastructure services • Work in a mixed engineering team, contributing both to new functionality and to improving code quality, maintainability, documentation and delivery standards

• Build and own backend services: Design and implement features across both Rails-based services and Go microservices — from API contracts through deployment and monitoring. • Support the migration to microservices: Help decompose the Rails monolith into well-scoped, independently deployable services, contributing to architectural decisions about what to extract and how. • Power internal tooling APIs: Build and maintain the backend APIs that Back Office operators depend on for real-time decisioning — projection management, risk dashboards, alerting, and member operations. • Own technical delivery: Lead the design and implementation of complex features end-to-end, from product requirements through production deployment. • Drive system reliability: Diagnose and resolve performance bottlenecks, optimize database queries, and improve resilience of backend systems under load. • Define technical direction: Propose and drive architectural decisions for your team's services, evaluating tradeoffs and communicating recommendations clearly to engineers and stakeholders. • Mentor and elevate: Provide hands-on mentorship to Software Engineers I, II, and III through code reviews, pairing, and technical guidance. • Improve engineering practices: Advocate for and improve best practices around code quality, testing, observability, and deployment for the team. • Collaborate cross-functionally: Work closely with Product Managers, QA, and other engineering teams to translate operational goals into well-scoped technical solutions. • Participate in on-call rotation: Share responsibility for production incidents, contributing to root cause analysis and long-term reliability improvements.

• Create, edit, format, and publish web content in Drupal CMS. • Support page updates, metadata entry, taxonomy tagging, and content quality reviews. • Assist with content requests, publishing schedules, and website update tracking. • Review content for accuracy, formatting consistency, accessibility, and usability. • Support high-priority content updates, campaigns, and digital initiatives. • Coordinate with content leads, developers, UX/UI designers, QA testers, and project leadership. • Follow established content workflows, governance processes, and standard operating procedures. • Support Section 508 accessibility checks and federal web content best practices. • Assist with Jira ticket updates, status reporting, and content task tracking.

• Use ITSM tools to track, manage and respond to incidents and tickets • Maintain and support backend systems in production, ensuring continuity, stability and availability of services • Identify, diagnose and fix bugs, failures and incidents in systems, data sources, integrations and APIs, ensuring swift and effective resolution • Analyze logs, metrics and performance indicators to identify root causes and propose corrective and preventive actions • Work with web crawlers for content analysis, extraction and indexing • Develop, maintain and optimize applications following software development best practices, ensuring clean, efficient, secure and sustainable code • Review processes and identify improvement opportunities, proposing solutions that optimize development, support and deployment of new features • Collaborate with cross-functional teams to ensure rapid resolution of critical issues and continuous product evolution • Organize, prioritize and manage tasks, ensuring deadlines and delivery expectations are met • Interact with internal teams and clients as needed to gather requirements, align expectations and resolve requests • Demonstrate adaptability to new technologies, tools and changing requirements in dynamic environments