• Perform various testing types and techniques • Develop and document test cases based on business requirements, technical requirements, user stories, and business use cases • Use test management applications/tools, such as Selenium • Identify, document and track defects • Work with database queries, parse data • Provide test status updates and defect report • Collaborate with cross functional teams • Provide QA support for scheduled deployments/releases

• Executar testes de segurança (pentests) em aplicações Web, APIs, Mobile e Infraestrutura, atuando de forma progressivamente autônoma; • Conduzir testes de: - Pentest Web (obrigatório); - Pentest API (obrigatório); - Pentest de Infraestrutura / Active Directory (obrigatório); • Participar de exercícios de Red Team, aplicando TTPs (Táticas, Técnicas e Procedimentos) alinhadas às ameaças do negócio; • Elaborar relatórios técnicos claros e objetivos, com evidências, riscos e recomendações de mitigação; • Apoiar times de Produto e Blue Team na análise das vulnerabilidades e na definição de correções; • Contribuir com a evolução das metodologias do time, incluindo automação de tarefas e melhoria contínua; • Compartilhar conhecimento e acompanhar tendências, novas técnicas e ferramentas de segurança.

• Own the end-to-end KCS program: strategy, governance, adoption metrics, and continuous improvement • Establish and oversee the Knowledge Domain Expert (KDE) program across product areas and global regions • Design and manage a KCS coaching program for analysts at all tiers, driving adoption through skill-building and participation tracking • Own the Process Alignment Review (PAR) framework — defining standards, cadence, and scoring criteria • Own the Global Support QA program end-to-end: rubric design, scoring methodology, calibration cadence, and reporting • Build and manage a consistent QA review cadence with representative sampling across teams, regions, and tiers • Partner with Support Operations on the transition to Snowflake-based QA infrastructure • Track and connect KCS and QA metrics to broader CX KPIs — CSAT, TTR, FRT, and case deflection • Provide regular program updates and trend analysis to the SVP of Global Support

Role Description The QA Automation / Test Engineer is responsible for developing, executing, and maintaining automated and manual test strategies to ensure the quality, reliability, and compliance of all software, firmware, and data solutions. The engineer works closely with development, DevSecOps, and product teams to design comprehensive test plans, implement automated test suites, and validate system functionality across cloud, IoT, edge, and data environments. The QA Automation / Test Engineer is responsible for verifying that all client components meet contract requirements, cybersecurity and privacy standards, and operational readiness criteria. The position requires hands-on experience with test automation frameworks, scripting, defect tracking, and the creation of test documentation. The engineer supports user acceptance testing, regression testing, and compliance audits, and ensures that all test results are traceable, auditable, and aligned with client's mission objectives. Job Duties - Develop, execute, and maintain automated and manual test plans for software, firmware, and data modules - Design and implement automated test suites for functional, integration, regression, and performance testing - Collaborate with development, DevSecOps, and product teams to define test requirements and acceptance criteria - Validate system compliance with cybersecurity, privacy, and operational requirements - Identify, document, and track defects using established defect management tools and processes - Support user acceptance testing, field validation, and deployment readiness assessments - Maintain comprehensive test documentation, including test cases, scripts, and results - Participate in code reviews, security assessments, and compliance audits as required by contract and SOW - Provide technical support for troubleshooting, root cause analysis, and remediation of test failures - Ensure all test activities are traceable, auditable, and aligned with mission and regulatory requirements Qualifications - High school Diploma, related military experience, trade/industrial school graduate or GED equivalent - Minimum 3 years of experience related to field (quality control, testing, or QA automation) - Ability to obtain a Secret Clearance Preferred Qualifications - Experience developing and executing automated test suites for cloud, IoT, or regulated federal systems - Proficiency with test automation frameworks and scripting languages (e.g., Python, Selenium, JUnit) - Familiarity with DoD cybersecurity, privacy, and RMF requirements for IL4/IL5 systems - Experience supporting user acceptance testing, field validation, and operational readiness assessments - Strong documentation and communication skills, including the ability to produce test plans, scripts, and reports - Experience with defect tracking, root cause analysis, and remediation in mission-critical environments Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program with company match - Additional voluntary or legally-required benefits