• Own the end-to-end KCS program: strategy, governance, adoption metrics, and continuous improvement • Establish and oversee the Knowledge Domain Expert (KDE) program across product areas and global regions • Design and manage a KCS coaching program for analysts at all tiers, driving adoption through skill-building and participation tracking • Own the Process Alignment Review (PAR) framework — defining standards, cadence, and scoring criteria • Own the Global Support QA program end-to-end: rubric design, scoring methodology, calibration cadence, and reporting • Build and manage a consistent QA review cadence with representative sampling across teams, regions, and tiers • Partner with Support Operations on the transition to Snowflake-based QA infrastructure • Track and connect KCS and QA metrics to broader CX KPIs — CSAT, TTR, FRT, and case deflection • Provide regular program updates and trend analysis to the SVP of Global Support

Role Description The QA Automation / Test Engineer is responsible for developing, executing, and maintaining automated and manual test strategies to ensure the quality, reliability, and compliance of all software, firmware, and data solutions. The engineer works closely with development, DevSecOps, and product teams to design comprehensive test plans, implement automated test suites, and validate system functionality across cloud, IoT, edge, and data environments. The QA Automation / Test Engineer is responsible for verifying that all client components meet contract requirements, cybersecurity and privacy standards, and operational readiness criteria. The position requires hands-on experience with test automation frameworks, scripting, defect tracking, and the creation of test documentation. The engineer supports user acceptance testing, regression testing, and compliance audits, and ensures that all test results are traceable, auditable, and aligned with client's mission objectives. Job Duties - Develop, execute, and maintain automated and manual test plans for software, firmware, and data modules - Design and implement automated test suites for functional, integration, regression, and performance testing - Collaborate with development, DevSecOps, and product teams to define test requirements and acceptance criteria - Validate system compliance with cybersecurity, privacy, and operational requirements - Identify, document, and track defects using established defect management tools and processes - Support user acceptance testing, field validation, and deployment readiness assessments - Maintain comprehensive test documentation, including test cases, scripts, and results - Participate in code reviews, security assessments, and compliance audits as required by contract and SOW - Provide technical support for troubleshooting, root cause analysis, and remediation of test failures - Ensure all test activities are traceable, auditable, and aligned with mission and regulatory requirements Qualifications - High school Diploma, related military experience, trade/industrial school graduate or GED equivalent - Minimum 3 years of experience related to field (quality control, testing, or QA automation) - Ability to obtain a Secret Clearance Preferred Qualifications - Experience developing and executing automated test suites for cloud, IoT, or regulated federal systems - Proficiency with test automation frameworks and scripting languages (e.g., Python, Selenium, JUnit) - Familiarity with DoD cybersecurity, privacy, and RMF requirements for IL4/IL5 systems - Experience supporting user acceptance testing, field validation, and operational readiness assessments - Strong documentation and communication skills, including the ability to produce test plans, scripts, and reports - Experience with defect tracking, root cause analysis, and remediation in mission-critical environments Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program with company match - Additional voluntary or legally-required benefits

• Oversees the planning, designing, and implementing of new systems or changes in existing systems, in order to support management control and decision-making activities. • Provides project planning and timeline management for the project. • Overall responsibility for ensuring that the end result of development activity meets the business need. • Coordinates the activities of staff and senior analysts including: Business process evaluation, Procedure development, System process flow and requirements, QA planning and testing, Implementation planning, Documentation, User training, Production support for problems/enhancements. • Ensures adequate communication and proper integration across departments, systems and platforms. • Selects, develops, and motivates assigned staff.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. The Cloud Developer builds from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. - Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. - Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements. - Provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications. Responsibilities - Provides guidance and leadership to design and develop reliable, cost-effective, and high-quality solutions for assigned systems portions or subsystems and advise on dealing with high-risk situations. - Identifies and evaluates new technology innovations to ensure alignment with the technology roadmap and business value; creates plans for integration and update into architecture. - Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. - Provides mentoring to others to set an example of software systems design and development innovation and excellence. - Analyzes science, engineering, business, and other data processing problems to develop and implement solutions to complex application problems, system administration issues, or network concerns. Qualifications - Bachelor's or master’s degree in computer science, engineering, information systems, or closely related quantitative discipline. - Typically, 10-15 years’ experience. Requirements - Strong programming skills in Python, Java, Golang, or JavaScript. - Deep expertise in software systems design, development methodologies, and integration across diverse platforms and technologies. - Proficient in cloud-based security concepts like using identity and access management, firewalls, VPN, and in-plane switching systems. - History of innovation with multiple patents or deployed solutions in software design. - Excellent written and verbal communication skills. - Ability to effectively communicate product architectures, design proposals, and negotiate options at business unit and executive levels. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We celebrate individual uniqueness and have the flexibility to manage work and personal needs.