Sentrex Health Solutions logo
Sentrex Health Solutions

Courageous Teams. Better Care. Peace of Mind.

Case Manager Summer Intern – Fixed-Term

ManagerManagerInternshipRemoteEntry LevelTeam 501-1,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

3 days ago

Salary

0

Seniority

Entry Level

Associate Degree2 yrs expEnglish

Job Description

Case Manager Summer Intern – Fixed-Term

Sentrex Health Solutions

• Responsible for the timely enrollment of the patient into the Patient Support Program. • Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required. • Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. • Provides therapy guidelines/education on the program to manage patient and physician expectations. • Collects information and conducts patient financial assessment eligibility based on program guidelines. • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. • Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level. • Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. • Fosters and promotes a spirit of teamwork while working with internal patient support teams. • Acts a liaison and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. • Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. • Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. • Flexible to work rotating shifts between 8am - 8pm (EST)

Job Requirements

  • Currently enrolled in post secondary education (College or University)
  • 1-2 years of related customer service experience
  • Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
  • Knowledge of private and public reimbursement structure, systems, and the process is an asset
  • Must be able to work from home and have a quiet, private home office space
  • Excellent verbal and written communication skills in English
  • Excellent customer service, problem-solving, and conflict resolution skills
  • Effective interpersonal skills
  • Typing skills and ability to be a strong functional user of various computer-based programs
  • Bilingualism (English and French) is an asset
  • High degree of accuracy

Benefits

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program

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