• Install, commission, troubleshoot, and repair Waterjet, CNC Laser and Press Brake systems. • Provide on-site and remote technical support to ensure optimal machine performance. • Train customers in machine operation, preventive maintenance, and safety procedures. • Diagnose and resolve mechanical, electrical, hydraulic, and software issues. • Complete detailed service documentation and reports. • Maintain up-to-date technical documentation and assist with parts identification. • Establish and maintain strong customer relationships. • Participate in on-call rotation for after-hours and holiday support. • Perform routine and preventive maintenance.

• Accuray is searching for a Field Service Engineer, home-office based in Veneto region, preferably in Vicenza (Italy) • Front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems • Diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals • Work independently and have effective communication skills • Comfortable with extensive travel (up to 50% travel time), on short notice, and prepared to provide after-hours support

• Diagnose and resolve technical issues to enhance customer satisfaction and retention • Perform electronic and mechanical repairs • Document service reports • Maintain strong customer relationships • Plan and perform repairs and preventative maintenance independently in the field

• Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations. • Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. • Analyse problems, investigate and report root causes/corrective actions, and monitor system performance. • Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems). • Communicate and collaborate with global teams to complete tasks effectively. • Prepare and submit documentation, including service reports and status reports. • Respond to occasional emergency call‑outs in the event of equipment or production line failures or other escalations. • Maintain loaner equipment. • Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment.