• Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations. • Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. • Analyse problems, investigate and report root causes/corrective actions, and monitor system performance. • Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems). • Communicate and collaborate with global teams to complete tasks effectively. • Prepare and submit documentation, including service reports and status reports. • Respond to occasional emergency call‑outs in the event of equipment or production line failures or other escalations. • Maintain loaner equipment. • Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment.

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment • Support customers using automated cryo storage systems and ensure optimal system performance • Maintain a safe and compliant working environment with safety protocols • Accurately document service activities through Service Reports, Status Reports, and performance summaries • Respond productively to changing priorities, including system alerts and escalations • Act as a point of contact for customers and internal Azenta management • Provide weekly system performance summaries and support KPI measurement requests

• troubleshooting and resolving complex technical issues • system design and evaluation • project management • advanced system configurations to assist Pro-Watch and MAXPRO customer base • work directly with Value-Added Reseller and End User • collaboration with various departments including Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services • 15% air or car travel to customer sites • utilizing a Honeywell travel and expense card and company vehicle

Role Description This is a remote position. We are seeking an experienced Field Technical Manager to lead, strengthen, and continuously improve our quality assurance and quality control programs across Canada. This is a senior, hands-on leadership role responsible for establishing best practices, documenting standardized QA/QC processes, training teams, and ensuring consistent execution across all branches. The ideal candidate combines deep technical flooring expertise with strong people leadership and thrives in both field and strategic environments. This role requires regular travel across Canada to support branches, oversee implementation, coach teams, and drive a culture of quality, accountability, and continuous improvement. Key Responsibilities - Lead the development, implementation, and continuous improvement of company-wide installation processes - Establish best practices for industrial and commercial flooring systems and ensure consistent application across all branches - Create, maintain, and continuously improve the crew's knowledge, standards, and technical guidelines - Train, mentor, and support field teams, supervisors, and managers to ensure adherence to standards - Conduct site visits, audits, and technical assessments across Canada - Work closely with operations, project managers, and field crews to proactively identify and resolve quality issues - Act as a technical authority for flooring systems, installations, and failure analysis - Foster a positive, collaborative, and high-performance work environment - Drive continuous improvement initiatives focused on quality, efficiency, safety, and workmanship - Support new products, systems, and technologies through evaluation, testing, and team training Qualifications - Minimum 5+ years of hands-on field experience in industrial and commercial flooring - Strong technical knowledge of multiple flooring systems, including: - Epoxy flooring systems - Urethane and polyaspartic systems - Polished concrete - Other resinous and specialty flooring technologies - Proven experience leading, training, and developing teams in the field - Demonstrated ability to build strong relationships and create a positive work environment - Solid understanding of installation best practices, work orders, and process improvement - Comfortable working in both field and office environments - Strong problem-solving, communication, and organizational skills - Willingness and ability to travel extensively across Canada - French language skills are an asset What We’re Looking For - A technical leader who leads by example - Someone passionate about quality, craftsmanship, and continuous improvement - A professional who balances technical expertise with people leadership - A candidate who enjoys teaching, mentoring, and raising standards across teams Benefits - National impact with the ability to shape and elevate QA/QC standards company-wide - Opportunity to work with experienced professionals in a collaborative environment - A role where your expertise directly influences quality, growth, and long-term success - Competitive compensation and growth opportunities