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A national medication management and long-term pharmacy provider for people with complex, chronic needs
Principal Engineer
Location
United States
Posted
5 days ago
Salary
0
Seniority
Lead
Job Description
Principal Engineer
ExactCare
• Develop and champion a comprehensive, long-term knowledge management strategy tailored to the software development lifecycle based on the ITIL principles • Design and maintain the tooling and platforms required for knowledge capture, storage, and retrieval • Design and roll out governance models and workflows that ensure knowledge is consistently and accurately captured, reviewed, and published • Establish and enforce high-quality standards for all technical documentation • Drive a culture of knowledge sharing and documentation-as-code by coaching and mentoring engineering teams • Participate in discovery by interviewing engineering teams to determine process gaps and make recommendations for future improvements • Design and implement dashboards and analytics that measure key performance indicators (KPI’s) for knowledge utilization • Provide effective communication and facilitate training sessions to educate stakeholders on the processes
Job Requirements
- Bachelor’s degree in Computer Science, Information Systems, Healthcare Informatics, or related field (or equivalent experience)
- 15+ years of progressive experience in software engineering roles
- minimum of 3 years in a Principal, Staff, or high-level technical leadership position
- Experience in implementing and scaling Knowledge Management (KM) systems
- Deep technical understanding of the Software Development Lifecycle (SDLC)
- microservices architectures, CI/CD pipelines, and cloud-native environments
- Expertise with common Knowledge Management and documentation tools (e.g., Confluence, SharePoint, Read the Docs, Sphinx, Markdown, AsciiDoc, Git-based documentation)
- Exceptional written and verbal communication skills
- Proven ability to influence cross-functional teams without direct authority
- Desire to learn about ITIL principles, processes, and practices
- Desire to obtain design and development skills using ITIL tooling, Atlassian Jira/JSM and Confluence
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
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