Spreetail

• Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows, including inbound, outbound, returns, and inventory management. • Conduct regular, structured audits at each FC site to assess SOP compliance, producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded. • Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen, 5S, Lean) to drive labor efficiency, space utilization, and process waste reduction. • Own the design and governance of inventory control and quality assurance (ICQA) programs, including cycle counts, wall-to-wall counts, and deep-dive investigations into inventory discrepancies. • Define, audit, and report on a robust KPI framework for operational performance across all EU sites, supporting local managers with root cause analysis and targeted improvement plans. • Collaborate cross-functionally with 3PL partners, Technology, and Transportation teams to align processes, deploy system enhancements (Linnworks), and support new facility launches. • Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers, 3PL supervisors, and warehouse operatives.

• Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. • Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns. • Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. • Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. • Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.

• Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps. • Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions. • Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows. • Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings. • Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance. • Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.

• Designs visually appealing digital marketing materials for clients across various industries • Comfortable working in a dynamic, deadline-driven environment • Attention to detail • Proactive team player • Motivated to learn and grow

• Own WIS (Wrong Item Shipped) and WQS (Wrong Quantity Shipped) exceptions end-to-end by identifying root causes, driving corrective actions, and reducing recurring outbound fulfillment issues over time. • Monitor outbound accuracy metrics across the fulfillment network, identifying patterns tied to conveyor utilization, scan overrides, zoning issues, and fulfillment process gaps. • Partner cross-functionally with FC Operations, Platform Services Account Managers, and Marketplace Operations teams to improve shipping accuracy, compliance, and operational performance. • Translate operational findings into structured, actionable work for FC Problem Solver teams, ensuring issues are scoped clearly and resolved efficiently. • Drive continuous process improvement by identifying systemic fulfillment issues, maintaining trend analysis and pattern libraries, and surfacing recommendations that improve accuracy, throughput, and dwell time performance.

• Drive profitable GMV growth by identifying, qualifying, and closing new brand partnerships aligned with Spreetail’s strategic goals. • Manage opportunities through the sales cycle, partnering with BDRs or self-sourcing leads while maintaining a healthy and accurate pipeline. • Build strong relationships with brand decision makers by delivering compelling, customized presentations and leading strategic conversations. • Use financial analysis and data-driven decision making to evaluate partnership opportunities, negotiate deal terms, and improve long-term profitability. • Partner cross-functionally with Analytics, Vendor Management, and Operations teams to ensure smooth onboarding and successful partnership launches.

• Drive significant GMV and profit growth by closing high-value brand partnerships that align with Spreetail’s long-term strategic and profitability goals. • Own complex sales cycles end-to-end, building multi-threaded relationships with executive decision makers and guiding opportunities from prospecting through close. • Lead financial analysis, commercial structuring, and negotiation strategy to ensure partnerships deliver scalable, sustainable profitability. • Influence and improve go-to-market strategy by refining sales messaging, partnership structures, and repeatable playbooks for strategic deals. • Act as a trusted advisor and informal leader by mentoring team members, sharing best practices, and partnering cross-functionally to drive organizational success.

• Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models. Use market insights to identify realistic opportunities and maximize impact. • Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint. • Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving. • Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience. • Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results.

• Develop and execute data-driven brand growth strategies that accelerate GMV, traffic, conversion, and profitability across major ecommerce channels. • Lead and mentor a high-performing pod of Brand Strategy Managers through coaching, accountability, and continuous development. • Build strategic partnerships with brands to secure incremental marketing funding and maximize return on investment. • Drive cross-functional alignment with Merchandising, Creative, Content, and Channel teams to unlock new growth opportunities and improve execution speed. • Identify and implement process improvements, reporting efficiencies, and incrementality opportunities that scale performance across the business.

• Build & Integrate: Develop scalable backend APIs and partner system integrations using C#/.NET. • Optimize Systems: Improve performance, reliability, and scalability for fulfillment and logistics applications. • Collaborate Globally: Work with U.S. and China-based teams to align requirements and deliver high-quality solutions. • Own Delivery: Translate product requirements into technical design, write clean and testable code, and ensure system reliability in production. • Leverage AI: Use tools like Cursor, Claude Code, and ChatGPT to enhance productivity and documentation.