HIGHTECHLENDING INC

Role Description We are seeking a highly skilled Lead Full Stack Developer to design, develop, and modernize enterprise web and cloud-based applications. This role serves as a technical leader and key collaborator across Product, Architecture, QA, Marketing, Salesforce, and business teams to deliver scalable, secure, and high-performing solutions. The ideal candidate combines strong hands-on development experience with the ability to drive technical decisions, influence cross-functional teams, and champion modern development practices. Key Responsibilities - Design, develop, and support scalable web and cloud applications. - Build and maintain WordPress websites using Elementor and WP Engine. - Develop integrations using REST APIs and Salesforce CRM. - Collaborate with cross-functional stakeholders to define and deliver solutions. - Ensure application performance, reliability, scalability, and security. - Participate in architecture, solution design, sprint planning, and technical estimation. - Conduct code reviews and promote engineering best practices. - Troubleshoot complex technical issues and support production releases. - Create technical documentation and recommend technology improvements. Qualifications - 7+ years of experience in software engineering, web application development, and system integration. - Strong experience with WordPress development, including WP Engine hosting environments and Elementor. - Proficiency in PHP, MySQL, HTML, CSS, JavaScript, and React. - Experience designing, developing, and consuming RESTful APIs and JSON-based integrations. - Solid understanding of software architecture, design patterns, and modern development best practices. - Strong knowledge of SQL databases and experience working with Salesforce CRM. - Experience optimizing application performance, scalability, reliability, and security. - Hands-on experience with unit testing, code reviews, and quality assurance processes. - Familiarity with DevOps practices, CI/CD pipelines, source control, and deployment automation. - Proven ability to troubleshoot complex technical issues and deliver effective solutions. - Experience leading development teams, mentoring engineers, and providing technical guidance. - Ability to collaborate effectively with QA teams to ensure thorough testing and high-quality releases. - Excellent written and verbal communication skills with the ability to work across cross-functional teams.

Role Description Conduct outbound and inbound calls with mortgage clients to provide customer service support and discuss available solutions tailored to their needs. Educate customers on Reverse Mortgage features, benefits, and general program information in compliance with licensing and regulatory guidelines (excluding prohibited unlicensed activity). - Respond professionally to customer inquiries, concerns, and objections related to mortgage products and services. - Maintain accurate and detailed client records, including call notes, follow-up activity, and updated contact information, within the company’s proprietary CRM system. - Proactively manage client follow-ups and schedule appointments for Loan Officers. - Utilize consultative communication techniques to address customer hesitation and overcome service- or product-related objections. - Support individual and team performance goals by meeting or exceeding established call volume, appointment-setting, and service benchmarks. - Provide timely documentation, reports, and customer feedback to Sales Leadership to help improve processes and reduce recurring objections. - Adhere to company policies, procedures, and compliance standards while delivering a high level of customer service. - Perform additional duties and responsibilities as assigned to support the ongoing needs of the organization. Qualifications - Previous experience with a Mortgage company is a must. - Must be computer savvy using applications like Microsoft Office, Windows PC, Salesforce, 5-9 phone system, etc. - Capacity for listening, dealing with confrontation, and overcoming objections. - Should possess good reading skills and have a clear speaking voice. - Customer-centric mentality. - Excellent verbal and written communication skills. - Works with the team; contributes to positive team environment. - Approaches others in a tactful manner; reacts well under pressure; accepts and adapts to frequent change. - Works with integrity and ethically; supports organization’s culture, goals, and values. - Adheres to work schedule. - High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience. Requirements - Previous experience with a Mortgage company is a must. - Must be computer savvy using applications like Microsoft Office, Windows PC, Salesforce, 5-9 phone system, etc. - Capacity for listening, dealing with confrontation, and overcoming objections. - Should possess good reading skills and have a clear speaking voice. - Customer-centric mentality. - Excellent verbal and written communication skills. - Works with the team; contributes to positive team environment. - Approaches others in a tactful manner; reacts well under pressure; accepts and adapts to frequent change. - Works with integrity and ethically; supports organization’s culture, goals, and values. - Adheres to work schedule. - High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.