• Drive key workstreams within large-scale implementation projects • Partner with hospital leaders and cross-functional teams to execute program launches • Build project plans, track progress, and keep teams aligned • Facilitate meetings and push decisions forward • Evaluate workflows and help design more efficient processes • Support system implementations and coordinate across IT, operations, and clinical teams

Role Description The Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform. This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training. The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success. Responsibilities - Project Management: Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team. - Customer Consultation: Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs. - System Configuration: Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services). - Training & Enablement: Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content. - Quality Assurance: Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer’s business requirements. - Client Advocacy: Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation. - Documentation & Handoff: Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status. Qualifications - Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment. - Strong technical skills and comfort with configuring complex software systems. - Excellent communication, presentation, and interpersonal skills. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Experience with project management software and a strong understanding of implementation methodologies. - A proactive, problem-solving mindset and a commitment to customer satisfaction. Benefits - Comprehensive health plans. - 401k program. - Commuter benefits. - Professional development. - Parental leave. - Flexible time off policy. - Robust online onboarding program to train new hires. - Biweekly all hands meetings. - A variety of internal virtual events to keep employees connected.

Role Description At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes. - Serve as a trusted advisor to executive stakeholders. - Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. - Lead highly visible client engagements and facilitate strategic discussions. - Navigate ambiguity and drive alignment across multiple business and technical workstreams. - Build trust, influence stakeholders, anticipate risks, and drive accountability. - Impact client satisfaction, project success, product adoption, and long-term partnerships. - Help clients successfully implement and maximize the value of VBA's solutions. Qualifications - Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar). - 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors. - Proven success leading large-scale, cross-functional project teams in a client-facing capacity. - Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously. - Exceptional communication, negotiation, and interpersonal skills. - Strong organizational acumen with experience managing large, cross-functional teams. - Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices. - Highly analytical and strategic thinker with a data-driven approach. - Comfortable operating autonomously in ambiguous or fast-changing environments. - Proficient in enterprise project management tools and reporting dashboards. - Ability to travel as needed to support client and team engagements. Requirements - Experience with B2B SaaS implementations in the healthcare industry. - Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms. - Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements. - Ability to work independently and be resourceful when confronted with ambiguity. - Project Management Professional (PMP) or other relevant certifications. What will you be doing? - Client Leadership & Strategic Partnership - Serve as the primary point of contact for enterprise implementation engagements. - Act as a trusted advisor to client stakeholders and executive sponsors. - Build strong client relationships through proactive communication. - Facilitate executive steering committees and project governance meetings. - Project & Program Management - Lead complex SaaS platform implementations involving cross-functional teams. - Develop and maintain comprehensive project plans, timelines, and implementation roadmaps. - Manage project scope, timelines, risks, dependencies, and resource requirements. - Monitor project performance and communicate status updates. - Drive accountability across all project participants. - Cross-Functional Collaboration - Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams. - Coordinate technical workstreams involving APIs, EDI transactions, and data integrations. - Align internal teams around project priorities and client objectives. - Escalate issues appropriately while facilitating timely resolution. - Risk Management & Continuous Improvement - Identify implementation risks and develop mitigation strategies. - Support organizational readiness and change management efforts. - Champion continuous improvement initiatives. - Contribute to the development and refinement of implementation standards. - Perform other duties as assigned. Travel Requirements - Up to 10% travel. Location - Remote. What Success Looks Like - Build trusted relationships with executive sponsors and client stakeholders. - Lead complex enterprise implementations with confidence and accountability. - Anticipate risks and proactively drive resolution. - Manage multiple high-priority client engagements while maintaining exceptional client experiences. - Influence decision-making and drive accountability across internal and client teams. - Align diverse stakeholder groups around shared objectives. - Deliver projects on time, within scope, and aligned with strategic business objectives. - Guide clients through organizational change and implementation readiness activities. - Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions. - Contribute to the evolution of implementation methodologies and delivery standards. Benefits - Remote/Hybrid Schedules (depending on job role). - 12 Paid Holidays. - Responsible Time Off. - Volunteerism Day. - Paid Parental Leave: - 2 Weeks: Bonding Leave. - 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only). - Life insurance - $500,000 guaranteed issue. - Short- and long-term disability insurance. - Employer match on employee 401(k) contributions. - Broadband Reimbursement up to $120. - Health Insurance (3-Medical Plan Options). - Dental - Company sponsored benefit. - Vision - Company sponsored benefit. - Employee Assistance Program.

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals. • Coordinate with cross-functional teams to ensure smooth execution across complex environments. • Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas. • Provide workflow consulting for physician, clinical, and operational teams. • Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established. • Provide consultation support to physicians with call workflow configuration into the PerfectServe system. • Develop training programs tailored to large health system audiences. • Educate new clinical users at the hospital pre and post go-live. • Configure advanced workflows within complex multi-facility systems. • Work with third party systems to integrate solutions into the PerfectServe system. • Conduct testing across devices, platforms, and integrated technologies. • Become trained across multiple PerfectServe platforms based on project needs. • Rapidly acquire new product knowledge for enterprise implementations. • Any other duties as needed to effectively perform the position.