Implementation Consultant - Bilingual (French) Location: - Toronto, Ontario, Canada - Québec City, Quebec, Canada Hybrid Full-time Job Description About CMiC CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. Job Overview The Implementation Consultant is responsible for consulting and training Customers in North America, Europe, United Arab Emirates, Australia and Asia on the use of CMiC applications. This role is also responsible for engaging in a range of customer business processes in the Architecture, Engineering and Construction space. Important Information: - The overall hiring salary range for this position is $75,000 to $90,000 annually. - This position is for an existing vacancy - We do not use AI to screen, assess, or select applicants Duties & Responsibilities - Conduct (on site and remote) Training/Design/Consulting Sessions in a professional manner  - Provide product, industry and/or CMiC Software training to assist and guide the CMiC Implementation process - Communicate effectively with Customers, CMiC Project Managers and internal Management - Deliver Wrap up Reports for engagements in a timely manner - Participate in project and team meetings interacting and collaborating with team members as required - Travel to customer sites approximately 50% of the time Requirements - Kindly submit your resume in English - Bilingual proficiency in French and English is mandatory - Preference given to those residing in Quebec - Travel to the US without any restrictions - 3+ years of experience in a software/technical consulting or training role - Must be comfortable with emerging technologies, learning new software, and industries - Previous industry experience with Construction, Engineering, Professional Services or other training experience - Strong leadership skills and diplomatic when interacting with customers - Excellent communication and presentation abilities, with strong analytical and problem-solving skills - Strong client relationship skills; demonstrated ability to interact effectively with a diverse group of clients and colleagues - Ability to multi-task and manage several projects concurrently - Proficiency using MS Office Products (Word, Excel, PowerPoint, Projects and Outlook) Benefits - Competitive benefits Package (including Health & Dental benefits) - Paid vacation and personal days - Townhall meetings where all employees are encouraged to participate in open discussions - An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more) - Health and Wellness focus including virtual yoga classes and wellness webinars - RRSP Matching Program after 2 years of employment - Experience in a rapidly growing, socially responsible corporation CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Role Description The Implementation Manager acts as a key liaison between franchise partners and Vital Care Infusion Services, ensuring all onboarding activities are completed in alignment with Vital Care policies, state regulations, and ACHC accreditation standards. This role collaborates closely with franchisees to establish vendor partnerships, coordinate weekly cross-functional check-in calls, and guide them through critical milestones—including real estate acquisition, construction, Board of Pharmacy approvals, and ACHC accreditation. Additionally, the Implementation Manager provides ongoing consultative support and educational development to ensure long-term success and compliance. Duties/Responsibilities - Lead and manage the end-to-end onboarding process for new pharmacy franchisees. - Ensure all onboarding milestones are met according to onboarding timelines, Vital Care policies, and regulatory standards. - Serve as the primary point of contact for franchisees throughout the onboarding phase. - Coordinate weekly cross-functional calls to gather key updates, oversee onboarding progress, and ensure alignment with established timeline objectives. - Coordinate with other Vital Care departments to ensure successful communication and timeline achievement. - Guide franchisees through regulatory processes, including obtaining state Board of Pharmacy licenses and meeting all state and federal requirements. - Coordinate activities, document preparation, and physical space set up for ACHC surveys. - Connect franchise with key preferred vendors for staffing, real estate selection, and other required services. - Facilitate communication and obtain regular updates while ensuring the franchise is compliant with Vital Care processes and procedures. - Coordinate with the franchise contact to ensure all licensure, accreditation, software, and physical requirements are in place. - Troubleshoot and resolve issues quickly and effectively, while also following the outlined escalation process. - Provide feedback and insights to leadership on recurring challenges or client needs. - Facilitate and manage franchises within the company’s project management system. - Engage in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams). - Identify and mitigate risks that could impact compliance or service delivery. - Communicate and provide reports to leadership as requested. - Follow and abide by all company policies and procedures. - Other duties as assigned. Qualifications - Prior experience in roles involving infusion pharmacy. - Excellent organizational and communication skills. - Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals. - Strong business acumen with the ability to quickly grasp issues and understand strategy. - Demonstrated ability to work independently and make good business decisions. - Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments. - Ability to effectively collaborate and communicate project status with onboarding teams and Company leadership. - Highly skilled communicator in verbal, written, and oral presentation of information. - Demonstrated analytical, quantitative, and organizational skills. - Solution-oriented and resourceful, demonstrating excellent problem-solving and customer service skills. - Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel, PowerPoint, and other Program Management systems. Education and Experience - High school diploma/associate degree or equivalent. - Bachelor’s Degree in Healthcare, Business, Communications, or related degree preferred. - Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation preferred. - Project Management experience preferred. Physical Requirements - Sitting: Prolonged periods of sitting are typical, often for the majority of the workday. - Keyboarding: Frequent use of a keyboard for typing and data entry. - Reaching: Occasionally reaching for items such as files, documents, or office supplies. - Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork. - Visual Acuity: Good vision for reading documents, computer screens, and other detailed work. Benefits - Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. - Paid time off, personal days, and company-paid holidays. - Paid Paternal Leave. - Volunteerism Days off. - Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. - 401(k) matching and tuition reimbursement. - Employee assistance programs include mental health, financial and legal. - Rewards programs offered by our medical carrier. - Professional development and growth opportunities. - Employee Referral Program. Company Description Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

• Ejecutar procedimientos establecidos de servicio técnico. • Instalar, configurar y poner en marcha de equipos. • Realizar diagnósticos básicos y avanzados de los equipos. • Reparar, ajustar y cambiar partes y/o módulos. • Aislar problemas del equipo/sistema de los problemas del entorno. • Comunicar y explicar claramente la situación a los clientes.

• Support Implementation Managers across customer onboarding and implementation projects. • Assist with project coordination, follow-ups, and tracking and completing implementation tasks. • Support UAT preparation and execution. • Help with testing activities and validation of customer configurations or workflows. • Prepare and update training deliverables, user guides, documentation, and support materials. • Assist with customer training preparation and, where relevant, support training sessions. • Help collect, organize, and follow up on customer questions or feedback. • Coordinate with internal teams such as Implementation, Customer Success, Product, and Support. • Support customers during onboarding and help ensure a smooth transition to product adoption. • Maintain accurate records of implementation progress, open items, and customer readiness.