Role Description The Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform. This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training. The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success. Responsibilities - Project Management: Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team. - Customer Consultation: Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs. - System Configuration: Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services). - Training & Enablement: Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content. - Quality Assurance: Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer’s business requirements. - Client Advocacy: Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation. - Documentation & Handoff: Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status. Qualifications - Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment. - Strong technical skills and comfort with configuring complex software systems. - Excellent communication, presentation, and interpersonal skills. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Experience with project management software and a strong understanding of implementation methodologies. - A proactive, problem-solving mindset and a commitment to customer satisfaction. Benefits - Comprehensive health plans. - 401k program. - Commuter benefits. - Professional development. - Parental leave. - Flexible time off policy. - Robust online onboarding program to train new hires. - Biweekly all hands meetings. - A variety of internal virtual events to keep employees connected.

Role Description At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes. - Serve as a trusted advisor to executive stakeholders. - Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. - Lead highly visible client engagements and facilitate strategic discussions. - Navigate ambiguity and drive alignment across multiple business and technical workstreams. - Build trust, influence stakeholders, anticipate risks, and drive accountability. - Impact client satisfaction, project success, product adoption, and long-term partnerships. - Help clients successfully implement and maximize the value of VBA's solutions. Qualifications - Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar). - 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors. - Proven success leading large-scale, cross-functional project teams in a client-facing capacity. - Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously. - Exceptional communication, negotiation, and interpersonal skills. - Strong organizational acumen with experience managing large, cross-functional teams. - Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices. - Highly analytical and strategic thinker with a data-driven approach. - Comfortable operating autonomously in ambiguous or fast-changing environments. - Proficient in enterprise project management tools and reporting dashboards. - Ability to travel as needed to support client and team engagements. Requirements - Experience with B2B SaaS implementations in the healthcare industry. - Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms. - Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements. - Ability to work independently and be resourceful when confronted with ambiguity. - Project Management Professional (PMP) or other relevant certifications. What will you be doing? - Client Leadership & Strategic Partnership - Serve as the primary point of contact for enterprise implementation engagements. - Act as a trusted advisor to client stakeholders and executive sponsors. - Build strong client relationships through proactive communication. - Facilitate executive steering committees and project governance meetings. - Project & Program Management - Lead complex SaaS platform implementations involving cross-functional teams. - Develop and maintain comprehensive project plans, timelines, and implementation roadmaps. - Manage project scope, timelines, risks, dependencies, and resource requirements. - Monitor project performance and communicate status updates. - Drive accountability across all project participants. - Cross-Functional Collaboration - Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams. - Coordinate technical workstreams involving APIs, EDI transactions, and data integrations. - Align internal teams around project priorities and client objectives. - Escalate issues appropriately while facilitating timely resolution. - Risk Management & Continuous Improvement - Identify implementation risks and develop mitigation strategies. - Support organizational readiness and change management efforts. - Champion continuous improvement initiatives. - Contribute to the development and refinement of implementation standards. - Perform other duties as assigned. Travel Requirements - Up to 10% travel. Location - Remote. What Success Looks Like - Build trusted relationships with executive sponsors and client stakeholders. - Lead complex enterprise implementations with confidence and accountability. - Anticipate risks and proactively drive resolution. - Manage multiple high-priority client engagements while maintaining exceptional client experiences. - Influence decision-making and drive accountability across internal and client teams. - Align diverse stakeholder groups around shared objectives. - Deliver projects on time, within scope, and aligned with strategic business objectives. - Guide clients through organizational change and implementation readiness activities. - Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions. - Contribute to the evolution of implementation methodologies and delivery standards. Benefits - Remote/Hybrid Schedules (depending on job role). - 12 Paid Holidays. - Responsible Time Off. - Volunteerism Day. - Paid Parental Leave: - 2 Weeks: Bonding Leave. - 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only). - Life insurance - $500,000 guaranteed issue. - Short- and long-term disability insurance. - Employer match on employee 401(k) contributions. - Broadband Reimbursement up to $120. - Health Insurance (3-Medical Plan Options). - Dental - Company sponsored benefit. - Vision - Company sponsored benefit. - Employee Assistance Program.

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals. • Coordinate with cross-functional teams to ensure smooth execution across complex environments. • Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas. • Provide workflow consulting for physician, clinical, and operational teams. • Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established. • Provide consultation support to physicians with call workflow configuration into the PerfectServe system. • Develop training programs tailored to large health system audiences. • Educate new clinical users at the hospital pre and post go-live. • Configure advanced workflows within complex multi-facility systems. • Work with third party systems to integrate solutions into the PerfectServe system. • Conduct testing across devices, platforms, and integrated technologies. • Become trained across multiple PerfectServe platforms based on project needs. • Rapidly acquire new product knowledge for enterprise implementations. • Any other duties as needed to effectively perform the position.

Implementation Consultant - Bilingual (French) Location: - Toronto, Ontario, Canada - Québec City, Quebec, Canada Hybrid Full-time Job Description About CMiC CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. Job Overview The Implementation Consultant is responsible for consulting and training Customers in North America, Europe, United Arab Emirates, Australia and Asia on the use of CMiC applications. This role is also responsible for engaging in a range of customer business processes in the Architecture, Engineering and Construction space. Important Information: - The overall hiring salary range for this position is $75,000 to $90,000 annually. - This position is for an existing vacancy - We do not use AI to screen, assess, or select applicants Duties & Responsibilities - Conduct (on site and remote) Training/Design/Consulting Sessions in a professional manner  - Provide product, industry and/or CMiC Software training to assist and guide the CMiC Implementation process - Communicate effectively with Customers, CMiC Project Managers and internal Management - Deliver Wrap up Reports for engagements in a timely manner - Participate in project and team meetings interacting and collaborating with team members as required - Travel to customer sites approximately 50% of the time Requirements - Kindly submit your resume in English - Bilingual proficiency in French and English is mandatory - Preference given to those residing in Quebec - Travel to the US without any restrictions - 3+ years of experience in a software/technical consulting or training role - Must be comfortable with emerging technologies, learning new software, and industries - Previous industry experience with Construction, Engineering, Professional Services or other training experience - Strong leadership skills and diplomatic when interacting with customers - Excellent communication and presentation abilities, with strong analytical and problem-solving skills - Strong client relationship skills; demonstrated ability to interact effectively with a diverse group of clients and colleagues - Ability to multi-task and manage several projects concurrently - Proficiency using MS Office Products (Word, Excel, PowerPoint, Projects and Outlook) Benefits - Competitive benefits Package (including Health & Dental benefits) - Paid vacation and personal days - Townhall meetings where all employees are encouraged to participate in open discussions - An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more) - Health and Wellness focus including virtual yoga classes and wellness webinars - RRSP Matching Program after 2 years of employment - Experience in a rapidly growing, socially responsible corporation CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.