The interplanetary payment network.
Ombudsman Analyst
Location
Brazil
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Ombudsman Analyst
CloudWalk, Inc.
• Receiving, handling, monitoring and responding to customer demands; • Interface with our customers through the Ombudsman contact channels (telephone and email); • Drafting responses to Citizen's Demands Registration System (BACEN-RDR), **consumidor.gov** and municipal and state PROCONs; • Keeping tabs and managing administrative demands alongside our legal partners; • Providing advice on customer related situations to the Customer Support Engineering Team • Interfacing with other teams to align strategies and suggest improvement on products and processes.
Job Requirements
- Excellent written and oral communication skills;
- Excellent Portuguese communication;
- Intermediary English skills;
- High attention to details;
- Strong organizational skills ;
- Good analytical skills;
- Fast learning;
- Love for technology;
- Ability to be flexible to changing priorities in a fast-paced environment;
- Previous experience in Consumer law and conflict mediation will be considered a plus.
- Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT).
- Experience in improving and automating customer service channels using AI, as well as supporting the implementation of new channels such as consumidor.gov will also be considered a plus.
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Analyst, Account Management
MastercardFounded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma
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