Role Description Are you passionate about building compensation and benefits programs that truly drive business growth and enhance the employee experience? We are looking for a Senior Total Rewards Analyst to join our global People team and play a strategic role in shaping the future of our Compensation & Benefits practices. This is a unique opportunity for someone who enjoys creating, structuring, and scaling programs from the ground up while partnering closely with leadership in a fast-growing global cybersecurity company. You will serve as the key reference for Compensation & Benefits, helping to design frameworks, policies, and programs that support talent attraction, retention, engagement, and international expansion. If you thrive in dynamic environments and enjoy turning data into meaningful people decisions, we'd love to meet you! What You'll Do - Build and evolve our Compensation & Benefits practices, establishing scalable processes and governance. - Design and implement our Job Architecture and Salary Structure, ensuring internal equity and external competitiveness. - Develop and manage variable compensation programs, including Bonus, Profit Sharing (PLR), and Sales Incentive Plans. - Define and continuously improve our global Benefits strategy, balancing employee needs and business objectives. - Conduct market benchmarking and compensation analysis to support strategic decision-making. - Create reports, dashboards, and compensation metrics using data analysis and descriptive statistics. - Support annual compensation cycles, including salary reviews, promotions, and merit increases. - Develop and maintain Compensation & Benefits policies, guidelines, and documentation. - Partner with business leaders to ensure Total Rewards programs support company growth and talent strategy. - Continuously identify opportunities to simplify, automate, and improve processes. Qualifications - Bachelor's degree in Business Administration, Economics, Human Resources, or related fields. - Solid experience in Compensation & Benefits or Total Rewards roles. - Experience designing compensation structures, job architectures, career frameworks, and variable pay programs. - Strong analytical skills and ability to work with compensation data and market insights. - Advanced Excel skills; experience with Power BI or similar analytics tools is a plus. - Advanced English skills, with confidence communicating in a global environment. - A proactive, hands-on mindset with the ability to balance strategy and execution. Nice to Have - Experience in technology, cybersecurity, SaaS, or other fast-growing industries. - Previous experience building Compensation & Benefits frameworks from scratch. - Exposure to international or multi-country compensation structures. Benefits - Hiring Model: “CLT”; - Health Insurance (no employee co-payment); - Dental Insurance (no employee co-payment); - Meal benefit | CAJU card (R$1,210.00/month); - Home office allowance (R$100.00/month); - Wellhub (Gympass); - Birthday off; - English classes 100% covered by the company; - ALURA access for technical and personal/professional development courses; - All necessary equipment to perform your activities; - 100% remote position, with the possibility to visit the São Paulo (Pinheiros) office when desired.

Role Description GDC IT Solutions is currently hiring a remote Service Desk Analyst to work Saturday through Wednesday from 3:30 PM to 12:00 AM. This position is fully remote and available to candidates located on the East Coast of the United States. As a Service Desk Analyst, you will be responsible for providing timely and effective support to technical and non-technical end users across a large corporate environment. You will play a key role in resolving user inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer service experience during overnight hours. This position requires excellent communication skills, a strong technical foundation, and the ability to work independently in a fast-paced setting. Responsibilities - Take customer calls and respond to emails, providing accurate and satisfactory answers to queries and concerns - Guide callers through troubleshooting processes, navigating the company website, or using products and services - De-escalate situations involving dissatisfied customers with professionalism and patience - Accurately document all service interactions within the designated call tracking system - Support both technical and non-technical end users across a range of issues - Escalate unresolved or advanced issues to the appropriate team or technician - Collaborate with other call center professionals to continually improve service quality - Maintain a calm and empathetic demeanor under pressure - Deliver exceptional interpersonal, verbal, and written communication Qualifications - Working knowledge of PC hardware configurations and troubleshooting - Exceptional verbal and written communication skills - Strong active listening and customer service abilities - Ability to manage time effectively and stay organized - Comfortable working in a fast-paced, structured call center environment - Adaptability and flexibility during shifting priorities and user needs - Familiarity with multi-line phone systems and professional phone etiquette Requirements - Associate degree in Information Technology or a related field - 1+ years of experience supporting desktops, laptops, and printers in a production support center environment - Prior experience handling 30–40 calls per shift in a large corporate help desk setting - Experience with Active Directory (user management, password resets, etc.) - Proven ability to deescalate high-tension situations in an enterprise or highly structured escalation environment - Knowledge of Windows desktop operating systems (Windows 7, 8, 8.1, 10) - Demonstrated patience, empathy, and a user-first mindset in technical support roles Benefits - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

• Independently perform clinical data analysis and case management to support accurate interpretation of genetic findings, including reanalysis activities. • Establish phenotype-genotype correlations across a wide range of genetic disorders using internal resources and professional tools. • Investigates and interprets complex clinical features of genetic conditions; documents evidence and rationale for variant classification in a clear, standardized format. • Meets or exceeds productivity and error standards as assigned by team lead. • Perform clinical analysis at moderate case rate. • Perform other duties as assigned to advance team objectives.

Role Description The Case Manager Nurse plays a critical role in supporting members with complex or chronic conditions by providing proactive, telephonic case management grounded in a whole-person approach. This role focuses on reducing avoidable utilization, improving care coordination, and helping members navigate the healthcare system with confidence and clarity. As a trusted clinical resource, the Case Manager Nurse partners closely with members, providers, and health plans to assess needs, develop individualized care plans, and advocate for appropriate, cost-effective services. In addition to core case management responsibilities, this role also supports utilization review activities when needed, contributing to timely medical necessity determinations and continuity of care. This position is ideal for an experienced RN who brings strong clinical judgment, excellent communication skills, and a passion for improving outcomes for high-need populations in a collaborative, remote care management environment. This is a fully remote role. Candidates must reside in Iowa, Arizona, or Idaho. Schedule: This position works four 10-hour shifts per week and must be able to support ICM’s standard operating hours of 8:00 AM–5:00 PM Pacific Time. Specific shift times may vary based on business needs and the candidate’s time zone. What You'll Do - Patient Identification & Assessment - Identify members who would benefit from case management using claims data, referrals, and clinical records - Review referrals for clinical appropriateness using sound judgment and program parameters - Conduct comprehensive assessments of medical, behavioral, and social needs using a whole-person approach - Care Planning & Coordination - Develop individualized care plans based on patient needs, barriers, and goals - Coordinate care across the continuum, including primary care, specialists, behavioral health, and community-based resources - Facilitate clear communication between patients, providers, caregivers, and health plans to support safe transitions of care and adherence to treatment plans - Clinical Case Management & Advocacy - Provide telephonic case management for high-utilization patients with complex or chronic conditions - Use best practices in chronic disease management, motivational interviewing, and patient education - Advocate for timely, appropriate, and cost-effective care while balancing clinical judgment with plan guidelines - Support patients in navigating healthcare systems and overcoming barriers to care - Utilization Review & Medical Decision-Making - Evaluate precertification requests using evidence-based criteria and plan-specific guidelines - Review ongoing inpatient stays and make length-of-stay determinations as appropriate - Partner with Appeals & Denials and/or in-house providers to support complex clinical decisions - Documentation, Reporting & Compliance - Document all assessments, interventions, communications, and determinations thoroughly and accurately in ICM systems - Provide client-facing reports summarizing interventions, outcomes, and estimated cost savings - Ensure compliance with internal policies, regulatory requirements, and HIPAA standards - Collaboration, Leadership & Continuous Improvement - Partner with other clinical teams across ICM to remove care barriers and improve patient outcomes - Serve as a senior clinical resource, contributing to program development, cross-training, and process improvement - Stay current on best practices, regulations, and clinical guidelines related to case management - Participate in training, quality assurance initiatives, and professional development Qualifications - Active, unrestricted Registered Nurse (RN) license in good standing - Associate’s or Bachelor’s degree in Nursing - 5+ years of clinical nursing experience - Transplant (living donor, HSCT, tissue) nursing experience - Strong knowledge of chronic disease management, utilization management, and social determinants of health - Experience managing complex, high-utilization patient populations - Excellent written and verbal communication skills with empathy, professionalism, and emotional intelligence - Strong organizational skills with the ability to manage multiple priorities independently - Sound clinical judgment and confidence navigating complex or sensitive situations - Comfort working independently in a remote environment with strong accountability and follow-through - Ability to manage confidential information in compliance with HIPAA - Must reside in Iowa, Arizona, or Idaho - Ability to work four 10-hour shifts per week and support coverage during ICM’s standard operating hours of 8:00 AM–5:00 PM Pacific Time Even Better If You Have - Case management or utilization certifications (e.g., CCM, CPUR, CPHM) - Certified Clinical Transplant Nurse (CCTN) credential - Certification through the American Association of Transplant Management (AATM) - Experience in case management - Experience in a TPA or self-funded health plan environment - Knowledge of health insurance regulations and utilization management processes - Experience using medical necessity criteria and utilization review tools - Experience with EMRs and care management platforms - Multi-state licensure