• Perform validation and testing of hardware and software, ensuring compatibility and adherence to established corporate standards; • Monitor, analyze and report performance indicators (KPIs) related to IT services and internal processes; • Manage IT assets, ensuring control, traceability and continuous updating of hardware and software inventory; • Identify continuous improvement opportunities, contributing to the optimization of IT services; • Support the planning and execution of infrastructure projects and technology modernization initiatives; • Prepare and maintain technical documentation for the services and solutions under your responsibility; • Provide second-level support when necessary, in coordination with the technical support team; • Promote knowledge sharing and best practices related to IT infrastructure and operations; • Manage the company's corporate device inventory, ensuring correct allocation and use; • Manage the employee equipment replacement process according to lifecycle and identified needs; • Follow and reinforce information security guidelines, contributing to protection against internal and external threats.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management Job Title: Analyst, Account Management Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Responsibilities• Support key initiatives deployment for Sales Team• Work with Customers understanding strategic priorities and building roadmap for execution• Develop financial models to assess business opportunities and• Support Account Management Team in commercial Sales Force Deals/Opportunities Management• Assist Account Manager Team on Customer pipeline execution• Develop a deep understanding of customer needs, oversee the delivery and usage of integrated solutions purchased by your customers. Experiences• Providing insight into the analysis of customer's business through profitability modeling, financial forecasting and competitive analysis • Financial modeling and business analytics• Partners with the sales teams, internal partners and key stakeholders to provide support to sales with specific accounts and deliver against business targets• Coordinates multi-discipline resources to support delivery of services and solutions Requirements• Fluent in English• Bachelor's degree• Advanced Excel and power point skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Are you passionate about building compensation and benefits programs that truly drive business growth and enhance the employee experience? We are looking for a Senior Total Rewards Analyst to join our global People team and play a strategic role in shaping the future of our Compensation & Benefits practices. This is a unique opportunity for someone who enjoys creating, structuring, and scaling programs from the ground up while partnering closely with leadership in a fast-growing global cybersecurity company. You will serve as the key reference for Compensation & Benefits, helping to design frameworks, policies, and programs that support talent attraction, retention, engagement, and international expansion. If you thrive in dynamic environments and enjoy turning data into meaningful people decisions, we'd love to meet you! What You'll Do - Build and evolve our Compensation & Benefits practices, establishing scalable processes and governance. - Design and implement our Job Architecture and Salary Structure, ensuring internal equity and external competitiveness. - Develop and manage variable compensation programs, including Bonus, Profit Sharing (PLR), and Sales Incentive Plans. - Define and continuously improve our global Benefits strategy, balancing employee needs and business objectives. - Conduct market benchmarking and compensation analysis to support strategic decision-making. - Create reports, dashboards, and compensation metrics using data analysis and descriptive statistics. - Support annual compensation cycles, including salary reviews, promotions, and merit increases. - Develop and maintain Compensation & Benefits policies, guidelines, and documentation. - Partner with business leaders to ensure Total Rewards programs support company growth and talent strategy. - Continuously identify opportunities to simplify, automate, and improve processes. Qualifications - Bachelor's degree in Business Administration, Economics, Human Resources, or related fields. - Solid experience in Compensation & Benefits or Total Rewards roles. - Experience designing compensation structures, job architectures, career frameworks, and variable pay programs. - Strong analytical skills and ability to work with compensation data and market insights. - Advanced Excel skills; experience with Power BI or similar analytics tools is a plus. - Advanced English skills, with confidence communicating in a global environment. - A proactive, hands-on mindset with the ability to balance strategy and execution. Nice to Have - Experience in technology, cybersecurity, SaaS, or other fast-growing industries. - Previous experience building Compensation & Benefits frameworks from scratch. - Exposure to international or multi-country compensation structures. Benefits - Hiring Model: “CLT”; - Health Insurance (no employee co-payment); - Dental Insurance (no employee co-payment); - Meal benefit | CAJU card (R$1,210.00/month); - Home office allowance (R$100.00/month); - Wellhub (Gympass); - Birthday off; - English classes 100% covered by the company; - ALURA access for technical and personal/professional development courses; - All necessary equipment to perform your activities; - 100% remote position, with the possibility to visit the São Paulo (Pinheiros) office when desired.

Role Description GDC IT Solutions is currently hiring a remote Service Desk Analyst to work Saturday through Wednesday from 3:30 PM to 12:00 AM. This position is fully remote and available to candidates located on the East Coast of the United States. As a Service Desk Analyst, you will be responsible for providing timely and effective support to technical and non-technical end users across a large corporate environment. You will play a key role in resolving user inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer service experience during overnight hours. This position requires excellent communication skills, a strong technical foundation, and the ability to work independently in a fast-paced setting. Responsibilities - Take customer calls and respond to emails, providing accurate and satisfactory answers to queries and concerns - Guide callers through troubleshooting processes, navigating the company website, or using products and services - De-escalate situations involving dissatisfied customers with professionalism and patience - Accurately document all service interactions within the designated call tracking system - Support both technical and non-technical end users across a range of issues - Escalate unresolved or advanced issues to the appropriate team or technician - Collaborate with other call center professionals to continually improve service quality - Maintain a calm and empathetic demeanor under pressure - Deliver exceptional interpersonal, verbal, and written communication Qualifications - Working knowledge of PC hardware configurations and troubleshooting - Exceptional verbal and written communication skills - Strong active listening and customer service abilities - Ability to manage time effectively and stay organized - Comfortable working in a fast-paced, structured call center environment - Adaptability and flexibility during shifting priorities and user needs - Familiarity with multi-line phone systems and professional phone etiquette Requirements - Associate degree in Information Technology or a related field - 1+ years of experience supporting desktops, laptops, and printers in a production support center environment - Prior experience handling 30–40 calls per shift in a large corporate help desk setting - Experience with Active Directory (user management, password resets, etc.) - Proven ability to deescalate high-tension situations in an enterprise or highly structured escalation environment - Knowledge of Windows desktop operating systems (Windows 7, 8, 8.1, 10) - Demonstrated patience, empathy, and a user-first mindset in technical support roles Benefits - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.