Role Description We're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers. - Lead, coach, and develop a team of Content Writer/Editors based across global locations. - Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction. - Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools. - Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams. - Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area. - Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes. - Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives. - Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously. Qualifications - 2+ years of experience as a people manager and content leader within an operations, customer service, or other customer-facing environment. - 2+ years of experience successfully applying the principles, standards, and tools associated with business analysis, program management, and project management. - Current knowledge of effective content and knowledge management methodologies, techniques, and practices. - Experience managing and using various knowledge base tools and help center systems. - Strong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions. - Ability to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization. - BA/BS degree or equivalent professional experience. Requirements - Ability to work remotely and reside only in the approved states of Florida, Georgia, Idaho, North Carolina, Texas, and Michigan. Bonus Skills - Experience working at a fast-paced tech company or in a startup environment. - Experience working in a marketplace or B2C organization. - Experience working with customer support teams. - Familiarity with AI-powered tools for content creation, curation, or knowledge management. Benefits - Competitive compensation. - 401k match. - Long-term incentive plan with a company performance-based cash payout. - Flexible PTO. - Competitive benefits package, including medical, dental, and vision insurance. - Commuter benefits. - Bring your dog to work (and unlimited puppy time). - Pet benefits, including $1000 toward adopting your first dog or cat. - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly. - Regular team activities performed in-person and virtually.

The Secretary of the Department of Veterans Affairs (SECVA) tasked the Office of Suicide Prevention (OSP) with reviewing current efforts the Veteran Health Administration (VHA) is undertaking that are effective in reducing Veteran suicide, and to identify innovative initiatives to further reduce Veteran deaths by suicide. A result of this examination is the Veteran Suicide Prevention FY 2026 Strategic Sprints. An enterprise-wide approach is required to streamline increasing interactions, promote alternative methods for chronic pain management, link Veterans with faith-based resources in their communities, and bridge the care coordination gaps between VA and CITC providers. Gritter Francona is looking for a Senior Program Analyst to support this potential effort. Job duties include: - Support VHA in the analysis and evaluation of healthcare program effectiveness. - Program reviews requiring systematic ways of assessing the quality of current and future VHA programs to determine ways to improve programs and measuring success, outcomes, and improvement programs. - Assist VHA in executing program operations to meet the previously established goals and objectives - Provide input on the program evaluation and improvement of the organization and management of projects and programs to increase productivity/program performance. - Assist VHA in the identification of program resources and assist in the development of program reports

• Oversee Strategic customers throughout their implementation journeys • Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success • Project manage the implementation programs for our largest customers • Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality • Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects • Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team • Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed • Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake. • Partner with AEs and CSMs to ensure our customers’ long-term success • Ensure the effective integration of key data between the AcuityMD platform and key customer systems • Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response • Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin • Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations • Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team • Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

• Supporting evidence strategies and executing Coloplast agenda in the clinical community. • Driving acceptance of Coloplast product claims through publications and strategic evidence dissemination. • Developing evidence roadmaps consisting of surveys, pre-clinical and clinical data, patient-reported outcomes, case studies, consensus studies, literature reviews, opinion papers etc. • Generating new evidence, such as observational studies, registries, case studies, consensus and opinion papers, etc. • Interpreting published and new evidence, summarizing it in a form suitable for education of healthcare professionals, payors, and government agencies. • Cultivating relationships with Key Opinion Leaders (KOLs) to shape the clinical agenda resulting in guideline and medical policies enhancement. • Identifying external clinical opinions, perceptions and trends that influence Coloplast performance in the US, where warranted, executing appropriate mitigating strategies. • Partnering with US and global cross functional teams to identify business priorities and lead evidence strategy development. • Leveraging literature, regulations, and guidelines to build and execute on evidence strategies. • Driving execution of new evidence, including study design, data collection and interpretation as well as publications to ensure relevant content is presented at medical congresses and at Coloplast events. • Partnering with global cross functional teams, including Medical Affairs to identify research and publication opportunities using new and existing data. • Developing and maintaining KOL network able to support Coloplast evidence generation, advocacy, and education needs. • Supporting preparation for Coloplast meetings with government agencies, such as FDA, CMS, etc. by providing medical expertise, leveraging KOL networks, preparing evidence summaries and presentations. • Informing and shaping outcomes of medical advisory boards as applicable. • Providing medical expertise for novel ideas, questions and information requests related to Chronic Care products. • Monitoring trends and sharing new clinical evidence that address unmet needs (i.e. improved clinical, financial or patient satisfaction outcomes) substantiated through medical congresses, expert networks and library searches.