• Oversee Strategic customers throughout their implementation journeys • Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success • Project manage the implementation programs for our largest customers • Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality • Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects • Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team • Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed • Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake. • Partner with AEs and CSMs to ensure our customers’ long-term success • Ensure the effective integration of key data between the AcuityMD platform and key customer systems • Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response • Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin • Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations • Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team • Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

• Supporting evidence strategies and executing Coloplast agenda in the clinical community. • Driving acceptance of Coloplast product claims through publications and strategic evidence dissemination. • Developing evidence roadmaps consisting of surveys, pre-clinical and clinical data, patient-reported outcomes, case studies, consensus studies, literature reviews, opinion papers etc. • Generating new evidence, such as observational studies, registries, case studies, consensus and opinion papers, etc. • Interpreting published and new evidence, summarizing it in a form suitable for education of healthcare professionals, payors, and government agencies. • Cultivating relationships with Key Opinion Leaders (KOLs) to shape the clinical agenda resulting in guideline and medical policies enhancement. • Identifying external clinical opinions, perceptions and trends that influence Coloplast performance in the US, where warranted, executing appropriate mitigating strategies. • Partnering with US and global cross functional teams to identify business priorities and lead evidence strategy development. • Leveraging literature, regulations, and guidelines to build and execute on evidence strategies. • Driving execution of new evidence, including study design, data collection and interpretation as well as publications to ensure relevant content is presented at medical congresses and at Coloplast events. • Partnering with global cross functional teams, including Medical Affairs to identify research and publication opportunities using new and existing data. • Developing and maintaining KOL network able to support Coloplast evidence generation, advocacy, and education needs. • Supporting preparation for Coloplast meetings with government agencies, such as FDA, CMS, etc. by providing medical expertise, leveraging KOL networks, preparing evidence summaries and presentations. • Informing and shaping outcomes of medical advisory boards as applicable. • Providing medical expertise for novel ideas, questions and information requests related to Chronic Care products. • Monitoring trends and sharing new clinical evidence that address unmet needs (i.e. improved clinical, financial or patient satisfaction outcomes) substantiated through medical congresses, expert networks and library searches.

• Lead the implementation, and evaluation of patient and professional health programs that align with NKF’s mission and strategic goals, ensuring staffing assignments, budgeting, and technical needs are met in partnership with the Executive Director • Plan and execute professional education programs such as renal roundtables, including venue sourcing and coordination, budget oversight, provider recruitment, and promotional strategy • Develop and manage patient and community-facing programs, including kidney health prevention and awareness campaigns, educational workshops, and community outreach events • Utilize patient and professional education program plans, delivery and training materials, resources, and communication tools to support effective program execution • Build and maintain strategic partnerships with healthcare providers, community organizations, faith-based groups, senior centers, NGOs, universities, governments, and corporate sponsors, including pharmaceutical partners, across Georgia, Alabama, and Mississippi • Manage the full partner engagement lifecycle, including agreement execution and partner performance management • Identify potential community organizations that should be part of NKF’s local network • Partner with the Executive Director, Field Programs, Development and National teams to grow and diversify financial resources for the local program portfolio • Lead prospecting and proposal development for local implementation of patient and professional programs • Identify potential pharmaceutical and non-pharmaceutical funding opportunities, including new and innovative funding models • Write grant proposals and secure funding through new and existing grants • Keep the Executive Director and Development team informed on program priorities, progress, and funding needs • Develop and execute internal and external communications plans that highlight local program outcomes and impact, including social media strategy, creative content creation, and promotional materials • Collaborate with NKF’s Branding and Communications teams to ensure consistent messaging and visibility • Demonstrate strong project management skills, including developing and managing budgets, event planning, logistics oversight, setting priorities, and meeting deadlines • Represent NKF as a subject matter expert and thought leader at conferences, community forums, coalitions, and health sector meetings to strengthen visibility and influence

Role Description As the Sr. Program Manager you will have primary oversight of assigned therapeutic area within a Patient Support Program. You will also serve as the primary client contact for program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director. Responsibilities - Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. - Manage day-to-day activity of the program operation, including supervision of staff. - Directly or through indirect leadership, drive assigned performance responsibilities of team and team members. - Define areas for analysis and partner with data analyst team to create reports and write client reports and other deliverables. - Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole. - Present program information to internal and external customers. - Escalate issues that jeopardize the program’s course in delivering contracted standards. - Own program budget and invoicing with internal and external stakeholders. - Travel on a limited basis to attend related meetings/conferences as required. - Participate in interviewing prospective employees, evaluating current employees, and training employees. - Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors. - May assist with User Acceptance Testing to support the program. - Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events). - Support initial contracting process and potentially own the contract renewal process. - Share best practices with other PM colleagues. - Adhere to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensure all SOPs are followed with consistency. - Conduct miscellaneous tasks or projects as assigned. Qualifications - Bachelor’s degree in relevant discipline or equivalent work experience. - 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing or Patient Services. - Experience reporting and communicating trends to clients. - Excellent PC skills including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process. - Strong communication skills, both written and verbal, are essential. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Team members receive nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace. - A mission-driven, inclusive culture where your work makes a meaningful impact. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.