Your role at DynatraceAs a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders. Key Responsibilities: - Customer Engagement & Success Planning - Build and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor. - Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks. - Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform. - Collaboration Across Teams & Partners - Partner with Dynatrace internal teams, including product, support, Go-To-Market, and post-sales, to deliver a seamless customer experience. - Actively engage with Dynatrace Partners to extend reach and impact, ensuring partners are equipped to support mutual customers effectively. - Coordinate efforts across remote and geographically dispersed teams, navigating cultural differences to align on customer priorities. - Driving Adoption & Expanding Value - Serve as a key resource for technical and operational discussions, helping customers address complex challenges unique to software development and IT operations. - Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes, such as reduced downtime, faster deployments, and optimized cloud usage. - Identify upsell opportunities and work closely with Sales to grow customer accounts, delivering mutual success. - Renewals & Risk Mitigation - Proactively manage the renewal process, creating strategies to mitigate risks and secure long-term partnerships with customers. - Advocate for customers internally, ensuring their feedback informs product enhancements and organizational improvements. What will help you succeedMinimum Requirements: - Bachelor’s degree or equivalent work experience. - 5+ years of relevant experience in customer success, account management, or similar roles. Preferred Qualifications: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices. - Proven success in managing complex customer relationships, driving adoption, and delivering measurable outcomes. - Proven expertise working with the executive level in client environments, as well as with procurement and business owners. - Excellent verbal, written and interpersonal communication skills. - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. - Highly motivated, energetic and committed to getting results. - Ability to develop strong relationships with the user/customer/internal communities. - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Why you will love being a Dynatracer• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards - The base salary range for this role is $91,000 - $114,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking an Enterprise Customer Success Manager to join our team. This is a remote opportunity based out of the United States. Job Summary The Enterprise Customer Success Manager (CSM) is responsible for proactive engagement with our largest and most valuable customers in an assigned region. The Enterprise CSM will guide the customer to optimal value realization for the solutions they have purchased from Imprivata while at the same time partnering with the customer on their business needs and positioning future product investments. The Enterprise CSM is responsible for maintaining a yearly ARR quota for their assigned accounts. To accomplish this, you will be responsible for driving customer satisfaction, product adoption, and ultimately, increasing the lifetime customer value of assigned customers. It will be required that you work cross-functionally within the organization to resolve customer satisfaction related issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion. Duties and Responsibilities - Engage with assigned customers to develop an account strategy that drives customer value realization with purchased products, identify cross-sell opportunities, and ensure full subscription and maintenance renewals (ARR Quota) - Develop and execute account strategies that drive customer value realization, identify expansion opportunities, and ensure subscription and maintenance renewals (ARR quota attainment). - Build and maintain executive-level relationships within assigned accounts to strengthen customer satisfaction and strategic partnership with Imprivata. - Create and manage Success Plans aligned to customer business outcomes, tracking progress and driving measurable results. - Lead executive business reviews, health checks, and value realization discussions; analyze findings, develop recommendations, and present strategic guidance to key stakeholders. - Coordinate internal technical, clinical, and operational resources to address complex customer challenges and support value discovery initiatives. - Document customer success stories, use cases, and outcomes for marketing, advocacy, and reference purposes. - Drive customer engagement and feedback through NPS and other satisfaction programs, while communicating Voice of the Customer insights to leadership. - Maintain accurate customer records, strategic objectives, deployment status, adoption metrics, and account health data within Gainsight. - Serve as the primary point of contact for ongoing customer communications, including product updates, upgrades, events, webinars, and other strategic initiatives. - Act as a subject matter expert on Customer Success processes and best practices, providing account insights, trend analysis, and process improvement recommendations to leadership. - Leverage AI-enabled solutions to improve efficiency, scalability, and effectiveness in customer success workflows. - Ability to travel – up to 40% - Other duties as assigned and required. Qualifications - Bachelor’s degree in Business or related discipline required. - Domain expertise in cybersecurity, data privacy & security space preferred - 5 years+ of relevant experience in software services preferably healthcare, enterprise software, customer success, and/or critical account management. - Proven self-starter with a track record of driving customer success, business outcomes, and strategic alignment across complex enterprise environments. - Strong technical and business acumen with the ability to understand solution architecture, translate technical concepts into business value, identify optimization opportunities, and recognize appropriate escalation paths. - Proven ability to build trusted executive-level relationships and influence stakeholders to drive adoption, value realization, customer retention, and growth. - Exceptional communication, presentation, storytelling, and content development skills, with experience creating and delivering executive-level presentations and recommendations. - Strong cross-functional collaboration skills with the ability to coordinate resources across Sales, Product, Support, Clinical, and Technical teams to achieve customer objectives. - Highly organized and adaptable, with the ability to manage multiple priorities, navigate changing business conditions, and effectively execute across a large customer portfolio. - Exceptional problem-solving and critical-thinking skills, with the ability to resolve complex customer challenges professionally and strategically. This position offers a total compensation range of $135,000.00 to $154,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI-1

• Conduct 1-to-1 customer engagements focused on product adoption, value realization, and satisfaction • Prepare for meetings using customer goals, usage data, and support history • Follow defined success plans and frameworks to guide customers toward adoption milestones and retention drivers • Use consultative techniques to align Docusign solutions with customer goals, pain points, and industry-specific use cases • Identify growth opportunities and recommend feature adoption paths that support long-term business objectives • Influence renewal readiness by driving successful product usage and showcasing best practices • Collaborate with Product, Support, Renewals, and Sales to ensure a seamless, coordinated customer experience • Escalate blockers or recurring issues to senior team members and functional leads as needed • Maintain accurate engagement records and follow-ups in Salesforce and Gainsight • Meet performance targets related to engagement volume, CSAT, and adoption outcomes consistently • Build trust through clear, responsive communication and product expertise • Promote use of self-service resources and advocate for follow-up sessions to drive deeper adoption • Maintain strong product knowledge and stay informed on relevant customer industries and challenges • Support or lead product showcase sessions and webinars to promote advanced features and use cases

• Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk • Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks • Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives • Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way • Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI • Participate in business reviews, using data to demonstrate value and align on customer goals • Monitor customer health metrics and take proactive steps to mitigate churn risk • Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally • Support incident and problem management for customer issues, driving them through to resolution • Contribute to team initiatives by sharing learnings and identifying process improvements