• Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk • Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks • Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives • Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way • Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI • Participate in business reviews, using data to demonstrate value and align on customer goals • Monitor customer health metrics and take proactive steps to mitigate churn risk • Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally • Support incident and problem management for customer issues, driving them through to resolution • Contribute to team initiatives by sharing learnings and identifying process improvements

Role Description We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale. Key Responsibilities - Client Success & Experience - Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. - Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. - Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. - Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. - Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. - Leadership & Team Management - Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. - Foster a culture of accountability, collaboration, and excellence aligned with company values. - Recruit, train, and develop top-tier talent to support growth and scalability. - Operations & Strategy - Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. - Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. - Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. - Manage budgets and resources responsibly, ensuring profitability and operational discipline. - Cross-Functional Collaboration - Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. - Ensure strong post-sale execution to support sales targets and client expectations. - Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. - Core Values Alignment - Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty. Qualifications - 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience. - Proven track record of building, managing, and scaling high-performing client success teams. - Strong understanding of law firm operations, legal services, or comparable professional services environments. - Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action. - Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders. - Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.

• Manage the achievement of unit and revenue goals for CRM (Cardiac Rhythm Management) products in an assigned district • Assist the district and region in achieving overall cardiovascular sales and marketing objectives • Develop and implement strategies to achieve short and long-term business objectives • Train and develop employees in sales skills, product knowledge, teamwork, time and territory management, competitive knowledge, and career goals pursuits • Coordinate sales efforts • Communicate corporate, divisional, regional and/or district mission, goals and activities • Direct and motivate personnel to achieve unit and revenue goals • Provide ongoing feedback/coaching and regularly schedule performance reviews • Implement corrective actions when necessary • Assist employees with individual development plans (IDPs) • Apply customer focused quality (CFQ) concepts • Manage district assets, develop and manage budgets and forecasts, ensuring efficient use of inventory and expenses

• Onboard new customers across EU markets, guiding them through setup and training • Support customers via email, chat, video and in person—especially where language or local context matters • Build long-term relationships by proactively engaging with your assigned accounts • Monitor account health, usage, and risks • Help operators get more value from Stora, surfacing opportunities and promoting key features • Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions • Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities