• Execute and test customer journey for online events, promotions, and product launches to drive traffic, conversion, and revenue • Own the curation of seasonal gift guides and select curated shops using both data and merchant recommendations to promote discoverability, customer engagement & revenue • Support quarterly global site taxonomy and refinement updates to ensure successful implementation on site • Monitor inventory levels to adjust product placements based on availability and sales velocity • Partner with cross-functional teams (Buying, Marketing, Creative) to ensure accurate and timely content execution • Ensure accurate set-up and visibility of key digital services, such as Digital Stylists, across site touchpoints, and monitor customer engagement • Provide weekly/monthly/quarterly reports on site performance, product findings method trends, and merchandising effectiveness • Utilize data insights to make recommendations for improving product presentation and overall site performance • Assist in pulling key KPIs for promotional events to understand drivers of performance against plan, and last year's benchmarks • Help develop holistic recaps of live events to drive recommendations for immediate performance optimizations and post-event recaps to summarize key learnings • Generate and maintain monthly navigation performance reports • Support A/B testing initiatives and analyze results to inform future site navigation strategies • Identify and work with cross-functional partners to troubleshoot any site navigational or SFCC setup issues that may arise • Help identify and troubleshoot any on-site errors, broken links, or customer experience issues • Monitor competitor sites for promotional marketing, merchandising trends and UX opportunities • Advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance for site setup

Role Description As a Sr. Salesforce Service Cloud Engineer, you will architect, configure, and optimize our Salesforce platform with a dedicated focus on Service console solution, to drive efficiency and accuracy. You will take the lead on implementing best practices, ensuring the platform is scalable, and serving as the go-to subject matter expert. - Architect and implement scalable, best-practice solutions to support complex product catalogs, bundling, pricing structures, and renewal/amendment processes. - Work closely with Customer care Business stakeholders to design, build, and help validate Salesforce Service console solution. - Develop innovative solutions to support critical Business applications on Experience cloud, Learning Services Tools and Surveys. - Configure and customize Service Console, Omni-Channel, Case Management, and Knowledge Base. - Integrate Service Cloud with external systems (ERP, telephony, email) using REST/SOAP APIs. - Design and maintain complex Salesforce configurations including Flows, validation rules, page layouts, and Lightning pages to support the end-to-end solution that engage customer support agents. - Develop and maintain comprehensive technical documentation, solution designs, and best practice guidelines. - API Integration Development: Develop and maintain integrations between Salesforce and other critical vendor services, including: Telephony Services, AI Chat platform, Gainsight using REST and SOAP APIs. - Perform complex data analysis and extraction using SOQL, Data loader, Workbench, and other tools to support CPQ data integrity, reporting, and strategic projects. - Collaborate closely with Marketing, Ecommerce, and other cross-functional teams to ensure the solution aligns with broader business objectives. Qualifications - BE/B.Tech degree in a technical field or equivalent work experience. - 5+ years of hands-on Salesforce experience specifically focused on implementing and managing Salesforce core platform and Service Cloud. - Strong expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, and JavaScript. - In-depth knowledge of Service Cloud, including Case Management and Console apps. - Proven experience configuring and customizing Omni channel support, Case routing, EmailMessage. - Excellent troubleshooting and debugging skills. - Ability to work effectively in the EST time zone (Amer/New York). Benefits - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Act as a primary Sales resource regarding Sales Operations via all web and ECommerce platforms • Support and grow the business via ECommerce pathways • Engage with Sales and clients to promote adoption and utilization of applications • Conduct requirements analysis with clients on their business needs • Handle walkthroughs and troubleshoot issues • Discover opportunities within accounts • Build awareness and knowledge base of web and ECommerce solutions • Create, subsidize, and implement training programs • Coordinate with internal departments regarding company-wide initiatives • Develop and utilize reporting to meet sales goals • Facilitate web and ECommerce based opportunities • Review and update processes as needed • Perform all other duties or special projects as assigned

• Supports Compassion’s search engine optimization (SEO) efforts across digital channels • Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels • Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance • Helps maintain SEO best practices across web and content experiences by following established standards and processes • Supports the optimization of digital content across channels by applying SEO best practices • Ensures content aligns with defined SEO guidelines • Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console • Assists with A/B testing efforts by tracking results and documenting findings • Identifies basic trends and opportunities for improvement and shares insights with the team • Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices