Oneleet is the full-stack compliance platform that makes effective cybersecurity easy and painless.
Renewals Account Manager
Location
United States
Posted
39 days ago
Salary
$80K - $105K / year
Seniority
Senior
Job Description
Renewals Account Manager
Oneleet
• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time. • Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date. • Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership. • Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn. • Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy. • Surface trends from renewal outcomes to inform pricing, packaging, and product decisions. • Partner cross-functionally with CS and Finance to align on retention targets and process.
Job Requirements
- 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
- Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence.
- Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting.
- Proven track record of hitting retention or renewal targets.
- Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists.
- Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy.
- Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.
Benefits
- Comprehensive health & wellness benefits
- 20 days PTO per year, plus 8 floating holiday
- Remote work culture
- Team off-sites in stunning places (Amsterdam, Italy, etc).
- Competitive compensation & equity
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