Role Description Step into a pivotal leadership role as Regional Customer Care Leader, EMEA, where you’ll lead and inspire a high-performing team of Customer Care Representatives across the region. You’ll serve as the vital link between our Global Customer Care Hub, the EMEA Customer Care Team and stakeholders across Sales, Operations, Logistics, IT and Finance—driving collaboration and championing best-in-class customer experiences. You will take ownership of optimizing every customer interaction and order process, ensuring seamless solutions and swift resolutions to customer challenges. This position reports to the Senior Director, Global Customer Care, and will be located in our preferred location, Milan, Italy. In this role, you will have the opportunity to: - Work closely with the Senior Director, Global Customer Care to define and execute the EMEA customer care strategy, aligning global priorities with regional commercial objectives to drive measurable improvements in customer experience, operational efficiency, and financial performance. - Own and drive regional Customer Care KPIs and SLAs, translating business goals into clear, executable plans, ensuring consistent delivery across markets. - Partner closely with senior leaders across Sales, Operations, Supply Chain, and Finance to shape, prioritize and deliver initiatives that enhance the end-to-end customer journey. - Provide leadership to Customer Care Associates across EMEA, cultivating a high-performance culture by developing associates who consistently deliver results, drive engagement, and sustain continuous improvement. - Own elements of the customer order lifecycle, including instrument installations, (COI/NON-COI), and rental order-to-cash processes, ensuring efficient, compliant, and customer-centric execution. - Lead the resolution of complex, high-impact customer and operational challenges, working cross-functionally to remove systemic barriers and strengthen underlying processes. - Establish robust governance and performance management across customer care activities, balancing customer satisfaction, delivery, quality, and cost objectives. - Lead the deployment of DBS tools and methodologies across EMEA Customer Care, embedding a culture of data-driven decision-making and continuous improvement. - Identify, prioritize, and deliver process improvement and standardization initiatives across the region, scaling best practices and ensuring alignment with global standards. - Champion the adoption of digital tools, ERP (SAP), and CRM platforms to modernize Customer Care operations and elevate customer experience. - Partner with IT and business stakeholders to prioritize and implement system enhancements that improve visibility, efficiency, and scalability. - Drive a digitally enabled customer journey by leveraging automation and analytics to anticipate and respond to customer needs proactively. - Act as a key customer care voice in regional and global forums, influencing strategic decisions and representing EMEA priorities and requirements. - Build and sustain strong relationships with senior stakeholders, navigating complexity and driving alignment across diverse teams, functions, and geographies. Qualifications - BA/BS degree in Business Administration, Operations Management, or related field. - Extensive experience leading multi-country customer care or operations functions, with accountability for performance across multiple teams. - Proven track record of developing and executing strategic plans in a complex, matrixed manufacturing or distribution environment. - Demonstrated success leading transformation and continuous improvement initiatives (Lean, Six Sigma, DBS or equivalent). - Strong proficiency with ERP systems (SAP preferred) and CRM platforms, with experience driving digital adoption at scale. - Ability to influence senior stakeholders and operate effectively in a global, matrixed organisation. - Full proficiency in English and at least one additional major European language (Spanish, German, Italian, or French). Requirements - Ability to travel approximately 25% including overnight travel across the EMEA region. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Flexible, remote working arrangements for eligible roles.

• Ability to pass product and process testing following training • Receives and documents all customer interactions in real time • Corresponds to customer interactions via email, phone, text or chat • Maintains contact center metrics including customer satisfaction, productivity and adherence • Responds to and resolves customer technical and non-technical inquiries and issues • Assists customers with installation and issue resolution in the moment • Assists customers with troubleshooting issues and offer accurate information in the moment • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions • Maintains product knowledge through training and continuing education • Escalates more complex inquiries or complaints appropriately to specialized teams • Maintain Outlook email inbox, calendar, and tasks regularly • Other duties as assigned

Role Description The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution. - Ability to pass product and process testing following training - Receives and documents all customer interactions in real time - Corresponds to customer interactions via email, phone, text or chat - Maintains contact center metrics including customer satisfaction, productivity and adherence - Responds to and resolves customer technical and non-technical inquiries and issues - Assists customers with installation and issue resolution in the moment - Assists customers with troubleshooting issues and offers accurate information in the moment - Seeks out answers to customer questions utilizing the product material and tools available, remaining current on products, services and promotions - Maintains product knowledge through training and continuing education - Escalates more complex inquiries or complaints appropriately to specialized teams - Maintain Outlook email inbox, calendar, and tasks regularly - Flexible to work overtime hours to meet customer & business needs - Data entry Qualifications - High School Diploma or GED - 1 year experience in a customer service role or technical troubleshooting Requirements - Technical Aptitude: Ability to excel at technical tasks - Results Oriented: Achieves successful outcomes - Supportive: Provides encouragement to peers - Disciplined: Ability to reliably adhere to policy and process - Forward thinking: Continuous Improvement mindset - Ability to de-escalate: Conflict resolution skill set - Coachable: Open to learning and development - Responsibility: Accountability for honest and ethical conduct - Receptiveness: Open to receive information and its potential value - Empathy: The ability to express other experiences - Independent Initiative: Ability to think for themselves and act when necessary - Analytical Thinking: Ability to identify problems and solutions - Communication: Excellent verbal and written communication skills Company Description We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

Role Description The Department of Teacher Education within the Sanford College of Education at National University invites applications for a Part-Time Faculty position serving as a University Support Provider (USP) in the Multiple Subject and/or Single Subject Credential Regular Education Programs. The University Support Provider plays a critical role in supporting teacher candidates throughout their clinical practice experiences. This position collaborates closely with the Director and Associate Director of Clinical Practice, Clinical Practice Manager, Regional Clinical Practice Coordinators, site support teachers, and school-site administrators to ensure candidate success and program quality. The successful candidate will demonstrate excellence in teaching, mentoring, and coaching aspiring educators and possess a strong commitment to supporting a diverse adult learner population. All work is conducted in an online learning environment. Essential Job Duties - Provide coaching, mentoring, and support to teacher candidates during clinical practice experiences. - Conduct virtual classroom observations and provide timely, constructive feedback aligned to program expectations. - Evaluate candidate performance using established assessment tools and state standards. - Support candidates in demonstrating competency in the California Teaching Performance Expectations (TPEs). - Collaborate with site support teachers and university personnel to promote candidate growth and success. - Monitor candidate progress and identify areas requiring additional support. - Maintain accurate records and complete all required documentation in a timely manner. - Participate in faculty meetings, training sessions, and professional development as required. - Respond to candidate inquiries and communications in a professional and timely manner. - Support continuous program improvement initiatives and accreditation requirements. - Identify at-risk candidates and collaborate with the clinical practice team and student. - Utilize strong written and verbal communication skills. - Work independently and collaboratively within a virtual team environment. - Commitment to diversity, equity, inclusion, and student success. Qualifications - Master's degree or higher in Education or a closely related field. - Valid California Teaching Credential in Multiple Subject or Single Subject Education. - Minimum of three (3) years of successful K–12 teaching experience. - Experience mentoring, supervising, coaching, or evaluating teacher candidates, interns, or new teachers. - Demonstrated knowledge of California Teaching Performance Expectations (TPEs 1–7). Preferred Qualifications - Experience serving as a University Support Provider, Clinical Supervisor, Site Support Teacher, Instructional Coach, Administrator, or similar role. - Knowledge of California credentialing requirements and clinical practice expectations. - Experience supporting teacher candidates through performance-based assessments. - Knowledge of and experience with the California Teaching Performance Assessment (CalTPA) is highly desirable. - Experience serving as a CalTPA assessor, scorer, trainer, or coach is preferred. - Experience working with adult learners in higher education environments. Benefits - Salary/pay rate commensurate with experience that varies based on a candidate’s qualifications, skills, and competencies. - Comprehensive well-being benefits for you and your family. Company Description National University is a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible higher education to adult learners. Today, we educate a diverse student body from across the U.S. and around the globe, with more than 230,000 alumni worldwide. Our three schools and three colleges offer more than 200 accredited and licensed graduate and undergraduate programs. National University holds accreditation through the Western Senior College and Universities Commission (WSCUC).