Role Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. - Respond to customer inquiries via phone, email, and support channels - Assist customers with order status questions - Support subscription and account management requests - Help customers navigate services and available resources - Escalate inquiries when appropriate - Maintain accurate customer records and documentation - Deliver empathetic and professional customer service - Meet quality, productivity, and customer satisfaction goals - Follow all customer privacy and compliance requirements Qualifications - Fluent English and Spanish communication skills - Minimum 1 year of customer service or call center experience - Strong phone communication skills - Professional written communication skills - Empathy and patience when assisting customers - Strong attention to detail - Ability to work independently in a remote environment - Comfortable discussing sensitive wellness-related topics professionally and respectfully Requirements - Telehealth support experience (Nice to Have) - Healthcare support experience (Nice to Have) - Pharmacy support experience (Nice to Have) - E-commerce customer service experience (Nice to Have) - Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (Nice to Have) Benefits - Compensation: USD $5.50 per hour - Paid weekly - Independent Contractor status Training & Schedule - Monday-Friday, 8:00 AM-5:00 PM Central Time - Ongoing schedules will be communicated during the hiring process Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: - Application Form - Prescreen Questionnaire - Video Interview - Live interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

• Provide exceptional customer service and waste support to clients. • Respond to inquiries, process orders, prepare correspondence, and troubleshoot issues. • Deliver outstanding service to internal and external clients via phone, email, or in person. • Indirectly supervise junior staff members and provide advanced support to resolve complex issues. • Establish effective communication pathways to handle customer inquiries. • Collaborate with teams to ensure swift resolution of customer concerns. • Manage office services such as data entry, clerical work, records control, and report preparation. • Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.

Role Description As a Customer Support Specialist & Administrator, you will manage the end-to-end customer journey by resolving inquiries through the CRM system (Gorgias) and ensuring seamless order fulfillment. You will act as the primary liaison between the brand and our logistics partners to troubleshoot shipping issues and maintain accurate order tracking. This role requires a detail-oriented professional with strong Excel skills and the ability to communicate with precision and clarity. Ultimately, you will balance high-touch customer service with essential administrative tasks in a fast-paced e-commerce environment. Key Responsibilities - Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias). - Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues. - Track and monitor customers’ orders status. - Handle incremental administrative projects. - Organizing data from Shopify platform. Qualifications - Customer service support experience. - Excellent communication skills (written and verbal) with a focus on good grammar. - Solid familiarity with Excel or Google Sheets. - Experience with e-commerce platform Shopify is a plus. Requirements - C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift. - Please submit your resume and audio recording in English. Benefits - Full-time position. - Salary: $1,200 per month. - Work schedule: Monday to Friday, 8:00 AM - 4:00 PM PST. - Target start date: ASAP.

• Own Customer Care Enablement Strategy: Design and execute a comprehensive enablement roadmap that aligns onboarding, continuous learning, and quality management with core business KPIs (CSAT, NPS, FCR, and AHT) • AI & Technology Integration: Spearhead the adoption of AI-driven tools across the enablement lifecycle, including generative AI for content creation, AI-assisted coaching, and automated speech/text analytics for QA. • Cross-Functional Partnership: Act as a strategic advisor to Customer Service leadership, Product, and Engineering teams to ensure agents are prepared for new product rollouts and process changes • Build Scalable Learning & Development Programs: Oversee onboarding, role-based training, and continuing education. Equip employees to succeed in a technology-augmented environment — Salesforce, CCaaS, and AI-assisted workflows. Measure effectiveness and use data to continuously improve outcomes • Shape Instructional Design for the Future of Work: Lead development of training materials and enablement content across video-based, scenario-driven, and AI-integrated modalities. Translate complex processes into engaging learning experiences that scale across internal and BPO teams