• Support Implementation Managers across customer onboarding and implementation projects. • Assist with project coordination, follow-ups, and tracking and completing implementation tasks. • Support UAT preparation and execution. • Help with testing activities and validation of customer configurations or workflows. • Prepare and update training deliverables, user guides, documentation, and support materials. • Assist with customer training preparation and, where relevant, support training sessions. • Help collect, organize, and follow up on customer questions or feedback. • Coordinate with internal teams such as Implementation, Customer Success, Product, and Support. • Support customers during onboarding and help ensure a smooth transition to product adoption. • Maintain accurate records of implementation progress, open items, and customer readiness.

Role Description Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers. Plans, executes, and finalizes projects according to agreed timelines. Responsible for coordinating the efforts of the project in order to onboard according to the plan. Defines the objectives and manages them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration. Duties and Responsibilities - Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management. - Manage customer onboarding experience from initial intake call to go live, including customization, configurations, workflows, training, etc. - Be attentive to customer requirements and business processes for configuring applications; make recommendations for configuration with customers. - Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new processes and procedures. - Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership. - Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed. - Perform complex implementations without supervision and make recommendations on configuration and implementation approach. - Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions. - Organize and manage workload efficiently, effectively and independently- serving as a role model for others. - Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert. - Participate in complex special assignments as needed. - Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs. - Provide assistance to team members as needed. - Other duties as assigned. - Maintain compliance with Inovalon’s policies, procedures and mission statement. - Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. - Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Requirements - Minimum of 5 years’ experience implementing or supporting software with high volume of transactions. - Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPAA transaction code set. - Project Management fundamentals experience. - Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook). - Proficient in working with CRM systems, Salesforce.com a plus. - Proficient with using and supporting Software as a Service (SaaS). - Excellent verbal and written customer service skillset along with strong organizational skills. - Ability to work efficiently, effectively and independently in a fast-paced environment with a large, diverse workload. - Ability to make independent decisions on customer configurations, implementation plans and processes. - A strong team player with the ability to interact effectively with all parts of the organization. - Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings. - Knowledge of data security and follow processes and regulations. - Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software. - Knowledge of Healthcare Quality Reporting. - Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network. - Bi-lingual (Spanish) is a plus. Education - Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience. Physical Demands and Work Environment - Sedentary work (i.e. sitting for long periods of time). - Exerting up to 10 pounds of force occasionally and/or negligible amount of force. - Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions. - Subject to inside environmental conditions. - Travel for this position will include less than 5% locally usually for training purposes.

• Understand the connections between the EHSQ suites in Cority and can demonstrate knowledge effectively to clients. • Have a keen understanding of how and why clients would use Cority software. • Instill confidence in clients and build meaningful trust relationships both internally and externally. • Demonstrate project budget awareness, responsiveness, and professionalism. • Update timesheets and project bookings daily and submit timesheets for approval at the end of each week. • Actively participate in the Cority PS Peer Training program. • Work closely with the Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team. • Interact with and support other departments (including, but not limited to, Sales, Customer Success, Customer Support, Engineering, Product). • Establish a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. • Work predominantly remotely with some travel expected.

• Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption. • Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation. • Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies. • Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell). • Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting template)