Role Description Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers. Plans, executes, and finalizes projects according to agreed timelines. Responsible for coordinating the efforts of the project in order to onboard according to the plan. Defines the objectives and manages them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration. Duties and Responsibilities - Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management. - Manage customer onboarding experience from initial intake call to go live, including customization, configurations, workflows, training, etc. - Be attentive to customer requirements and business processes for configuring applications; make recommendations for configuration with customers. - Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new processes and procedures. - Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership. - Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed. - Perform complex implementations without supervision and make recommendations on configuration and implementation approach. - Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions. - Organize and manage workload efficiently, effectively and independently- serving as a role model for others. - Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert. - Participate in complex special assignments as needed. - Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs. - Provide assistance to team members as needed. - Other duties as assigned. - Maintain compliance with Inovalon’s policies, procedures and mission statement. - Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. - Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Requirements - Minimum of 5 years’ experience implementing or supporting software with high volume of transactions. - Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPAA transaction code set. - Project Management fundamentals experience. - Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook). - Proficient in working with CRM systems, Salesforce.com a plus. - Proficient with using and supporting Software as a Service (SaaS). - Excellent verbal and written customer service skillset along with strong organizational skills. - Ability to work efficiently, effectively and independently in a fast-paced environment with a large, diverse workload. - Ability to make independent decisions on customer configurations, implementation plans and processes. - A strong team player with the ability to interact effectively with all parts of the organization. - Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings. - Knowledge of data security and follow processes and regulations. - Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software. - Knowledge of Healthcare Quality Reporting. - Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network. - Bi-lingual (Spanish) is a plus. Education - Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience. Physical Demands and Work Environment - Sedentary work (i.e. sitting for long periods of time). - Exerting up to 10 pounds of force occasionally and/or negligible amount of force. - Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions. - Subject to inside environmental conditions. - Travel for this position will include less than 5% locally usually for training purposes.

• Understand the connections between the EHSQ suites in Cority and can demonstrate knowledge effectively to clients. • Have a keen understanding of how and why clients would use Cority software. • Instill confidence in clients and build meaningful trust relationships both internally and externally. • Demonstrate project budget awareness, responsiveness, and professionalism. • Update timesheets and project bookings daily and submit timesheets for approval at the end of each week. • Actively participate in the Cority PS Peer Training program. • Work closely with the Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team. • Interact with and support other departments (including, but not limited to, Sales, Customer Success, Customer Support, Engineering, Product). • Establish a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed. • Work predominantly remotely with some travel expected.

• Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption. • Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation. • Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies. • Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell). • Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting template)

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? You'll be a key member of the Customer Success team, joining a company experiencing explosive growth as you guide Snyk's customers to achieve resounding success with our Cloud Native Application Security Platform. This role is crucial for ensuring customers advance their security program by effectively implementing the Snyk platform. As a bilingual Senior Implementation Consultant, you’ll play a key role in shaping how modern organizations build and secure software at scale in the LATAM region. You’ll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the AI-native development lifecycle. What You’ll Do: - Own project delivery from kick-off to closure for customer implementations, ensuring value is delivered. - Lead calls in Spanish with key stakeholders to ensure timely delivery. - Conduct project kick-offs, planning sessions and regular delivery meetings. - Lead and manage multiple onboarding engagements simultaneously, facilitating customer outcomes across various teams. - Manage and optimize the Snyk Onboarding practices. - Communicate regularly with project stakeholders on status, schedule, and risk factors through each phase of implementation. - Collaborate cross-functionally with Sales, Product Management, Engineering, and Support to accelerate customer onboarding. - Represent the customers' technical requirements to internal and external stakeholders. What You Bring: - 5+ years of technical consulting, SaaS software implementation, or customer-facing experience as a post-sales technical lead. - Fluency in Spanish. - Working knowledge of SDLC and DevOps methodologies. - Proven ability to facilitate hands-on technical work and excellent client and project management skills. - Experience with CI/CD and DevOps tools. - Ability to clearly articulate complex technical issues and a demonstrated consultative and technical aptitude. - Willingness to travel up to 15% of the time as the job requires. It’d Be Awesome If You Also… - Have a degree in Computer Science with experience in programming. - Bring experience as a technical account manager, project manager, solution architect, or sales engineer for AppSec, CI, or DevSecOps products and services. - Hold a security certification such as CEH, CISSP, or CSSLP, or other. - Have experience with enterprise-scale web development technologies and microservices. - Have an interest in application security, and an understanding of the importance of a developer first approach. #LI-EW1 Annual OTE (Base + Bonus) Range: $130,000-$150,000 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances