• Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption. • Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation. • Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies. • Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell). • Develop a targeted (by customer type) customer-success framework (onboarding, training, support, upsell) and required materials (role-based meeting template)

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? You'll be a key member of the Customer Success team, joining a company experiencing explosive growth as you guide Snyk's customers to achieve resounding success with our Cloud Native Application Security Platform. This role is crucial for ensuring customers advance their security program by effectively implementing the Snyk platform. As a bilingual Senior Implementation Consultant, you’ll play a key role in shaping how modern organizations build and secure software at scale in the LATAM region. You’ll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the AI-native development lifecycle. What You’ll Do: - Own project delivery from kick-off to closure for customer implementations, ensuring value is delivered. - Lead calls in Spanish with key stakeholders to ensure timely delivery. - Conduct project kick-offs, planning sessions and regular delivery meetings. - Lead and manage multiple onboarding engagements simultaneously, facilitating customer outcomes across various teams. - Manage and optimize the Snyk Onboarding practices. - Communicate regularly with project stakeholders on status, schedule, and risk factors through each phase of implementation. - Collaborate cross-functionally with Sales, Product Management, Engineering, and Support to accelerate customer onboarding. - Represent the customers' technical requirements to internal and external stakeholders. What You Bring: - 5+ years of technical consulting, SaaS software implementation, or customer-facing experience as a post-sales technical lead. - Fluency in Spanish. - Working knowledge of SDLC and DevOps methodologies. - Proven ability to facilitate hands-on technical work and excellent client and project management skills. - Experience with CI/CD and DevOps tools. - Ability to clearly articulate complex technical issues and a demonstrated consultative and technical aptitude. - Willingness to travel up to 15% of the time as the job requires. It’d Be Awesome If You Also… - Have a degree in Computer Science with experience in programming. - Bring experience as a technical account manager, project manager, solution architect, or sales engineer for AppSec, CI, or DevSecOps products and services. - Hold a security certification such as CEH, CISSP, or CSSLP, or other. - Have experience with enterprise-scale web development technologies and microservices. - Have an interest in application security, and an understanding of the importance of a developer first approach. #LI-EW1 Annual OTE (Base + Bonus) Range: $130,000-$150,000 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Role Description The Payroll Implementation Specialist owns the end-to-end onboarding of new clients onto Rise's Direct Payroll platform. This role is responsible for accurately configuring client accounts, migrating payroll data from prior providers, and ensuring each client is set up to run compliant, on-time payroll. The Specialist serves as the payroll subject matter expert throughout the implementation lifecycle, guiding clients from kickoff through their first successful payroll cycles and a smooth transition to ongoing operations. As the first dedicated implementation hire for Direct Payroll, this position will also establish the implementation methodology, documentation, and quality standards that future onboarding will run on. The role is an individual contributor position with the opportunity to build and lead an implementation team as the product scales. Key Responsibilities - Manage the full implementation cycle for new clients: requirements gathering, account configuration, data migration, validation, testing, and go-live. - Configure company-level setup, including entity information, federal, state, and local tax parameters, pay schedules, and ACH/banking authorization. - Set up employee profiles, including personal information, compensation, tax withholdings, deductions, and garnishments. - Migrate historical payroll data from prior systems, ensuring per-pay-date accuracy to support correct quarterly and year-end tax filings. - Validate and reconcile year-to-date earnings, taxes, and deductions prior to go-live. - Process initial payroll runs and verify accuracy before transitioning the client to standard operations. - Serve as the client's primary point of contact during implementation, setting clear expectations on timelines, data requirements, and deliverables. - Define and document repeatable implementation processes, workflows, and quality controls. - Partner with Product and Engineering to surface gaps, inform tooling, and drive automation of manual implementation steps. - Coordinate with Support to ensure a clean handoff and ongoing client success after go-live. - Ensure compliance with applicable federal, state, and local payroll regulations throughout the implementation process. Qualifications - Minimum 3 years of experience implementing or converting clients onto a payroll platform, including account configuration and migration of payroll data from prior providers (for example at Gusto, ADP, Paychex, Justworks, or comparable). Hands-on payroll processing experience is a plus but does not substitute for implementation experience. - Strong working knowledge of US payroll mechanics, including multi-jurisdiction tax setup, deposit schedules, mid-year migrations, and year-to-date reconciliation. - Demonstrated ability to manage multiple concurrent implementations against deadlines. - Excellent data management skills with a high degree of accuracy and attention to detail. - Strong written and verbal communication skills, with the ability to guide clients through a complex, high-stakes process. - Proficiency with spreadsheets and comfort adopting new software platforms. - Ability to work independently and take ownership of projects in a fast-paced environment. Preferred Qualifications - CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification). - Experience building or significantly improving implementation processes from the ground up. - Exposure to global payroll, Employer of Record, or contractor payments.

• Manage the end-to-end implementation project for new payment solutions, ensuring a smooth and timely rollout for our city partners. • Act as the primary commercial point of contact for cities, parking operators, and payment partners (acquirers) throughout the entire implementation journey. • Steer the relationship and deliverables with our external service providers, including our acquiring partners, to ensure seamless collaboration. • Ensure a successful go-live by coordinating final acceptance testing and managing the transition to our operational teams. • Coordinate with internal and external technical experts to troubleshoot implementation roadblocks and ensure operational readiness. • Contribute to the evolution and optimization of implementation processes as the function continues to scale. • Manage a portfolio of multiple concurrent implementations across Germany and Europe. • Coordinate and finalize contractual agreements and support commercial negotiations within predefined pricing frameworks.