The IAM Analyst II is responsible for more complex identity governance activities, access provisioning architecture, role modeling, access certification, integration of enterprise systems, and user lifecycle management. The analyst will lead projects and initiatives that directly support the organization's zero trust architecture and regulatory compliance requirements.

• Play a critical role in building and scaling Workforce Management capabilities for WES’ Customer Service function • Own forecasting, capacity planning, and headcount modeling across three tiers of customer support and multiple contact channels • Design, build, and maintain contact volume forecasts from scratch across three levels of support • Forecast demand across multiple channels, including voice, email, chat, and social • Establish forecasting methodologies, assumptions, and documentation • Develop short-term and long-term headcount models • Partner closely with outsource vendors on workforce planning, staffing strategies, and performance management • Monitor vendor performance against contractual commitments and operational KPIs • Provide data-driven insights to inform cost optimization strategies • Serve as a core member of the Customer Service Leadership Team

• Design, build, and maintain dynamic Sigma Computing reports and dashboards to support leadership, case management, and legal operations teams. • Analyze client workup data to identify trends and drivers of case quality and successful outcomes. • Develop predictive models to forecast the number of clients likely to proceed through the case workup process. • Conduct productivity analyses to evaluate case management team performance and identify areas for operational improvement. • Translate complex data into actionable insights to drive strategic planning and daily decision-making. • Work with cross-functional teams to understand reporting needs and develop scalable solutions. • Ensure accuracy, integrity, and reliability of data used in reports and analyses. • Document data definitions, methodologies, and reporting standards to support consistency and clarity across the organization. • Collaborate with data engineering and IT to enhance data sources and improve reporting infrastructure. • Other duties as assigned.

Role Description The Director, Accounting serves as a strategic finance leader responsible for strengthening accounting operations, financial integrity, compliance governance, and scalable reporting capabilities across Empower’s hyper-growth 503A and 503B manufacturing environment. This role owns enterprise accounting processes, close optimization, audit readiness, financial controls, and operational accounting transformation while integrating financial, operational, and regulatory data into accurate reporting frameworks supporting executive decision-making. Leveraging AI as a force multiplier, the Director improves reporting speed, analytical quality, risk visibility, and operational scalability through automation, advanced analytics, and modern accounting technologies. The position partners closely with Finance, Operations, Compliance, Quality, and Executive Leadership to protect financial accuracy, strengthen regulatory resilience, and support sustainable growth. Success requires P80–P90 talent demonstrating strategic thinking, execution rigor, learning agility, enterprise ownership, and transformational leadership capabilities. Responsibilities - Enterprise Accounting Leadership - Accounting Governance: Lead enterprise accounting operations across multiple business functions while strengthening financial governance, reporting accuracy, operational controls, and regulatory compliance within a rapidly scaling manufacturing environment. - Close Optimization: Oversee enterprise close processes, financial consolidations, account reconciliations, and reporting timelines while implementing automation strategies and AI-enabled workflows. - Financial Integrity: Establish enterprise accounting standards, reporting controls, and financial governance frameworks ensuring consistency, transparency, and compliance. - Operational Accounting & Process Transformation - Process Modernization: Lead accounting transformation initiatives focused on workflow modernization, automation enablement, and process optimization. - Workflow Optimization: Drive enterprise accounting workflow assessments to identify process inefficiencies and implement corrective actions. - Control Enhancement: Develop and maintain scalable accounting control structures and governance standards. - AI, Systems & Reporting Strategy - Automation Strategy: Lead implementation and optimization of accounting technologies and reporting systems. - Reporting Excellence: Establish enterprise reporting frameworks and KPI strategies. - Data Governance: Strengthen enterprise accounting data governance and reporting controls. - Regulatory Compliance & Risk Management - Compliance Leadership: Partner with Compliance, Quality, Legal, and Operations leadership to ensure alignment with regulatory obligations. - Risk Oversight: Conduct enterprise-level risk assessments focused on accounting operations. - Audit Readiness: Lead enterprise audit preparation activities and accounting documentation standards. - Team & Leadership Development - Talent Development: Build and lead a high-performing accounting organization. - Cross-Functional Partnership: Lead highly complex cross-functional initiatives. - Operational Leadership: Establish operating rhythms and governance frameworks. Qualifications - 8+ years of experience in business analysis, operational transformation, customer experience strategy, or enterprise process optimization. - 5+ years leading complex cross-functional transformation initiatives across multiple operational domains. - Strong experience with AI-enabled service technologies, CRM/case management platforms, workflow automation, and contact center modernization initiatives. - Hands-on experience supporting and optimizing NICE CXone platforms. - Advanced proficiency with data analysis and visualization tools such as SQL, Power BI, Tableau, and Excel. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.