Keller Postman LLC

• Design, build, and maintain dynamic Sigma Computing reports and dashboards to support leadership, case management, and legal operations teams. • Analyze client workup data to identify trends and drivers of case quality and successful outcomes. • Develop predictive models to forecast the number of clients likely to proceed through the case workup process. • Conduct productivity analyses to evaluate case management team performance and identify areas for operational improvement. • Translate complex data into actionable insights to drive strategic planning and daily decision-making. • Work with cross-functional teams to understand reporting needs and develop scalable solutions. • Ensure accuracy, integrity, and reliability of data used in reports and analyses. • Document data definitions, methodologies, and reporting standards to support consistency and clarity across the organization. • Collaborate with data engineering and IT to enhance data sources and improve reporting infrastructure. • Other duties as assigned.

• Draft, revise, and finalize complex legal documents, including pleadings, motions, briefs, and written discovery, with a high degree of precision and clarity. • Collaborate closely with partners and associates to develop written legal arguments and case strategy. • Conduct in-depth legal research and translate findings into persuasive, well-structured written analysis. • Prepare memoranda and other internal work product to support litigation efforts. • Draft client communications and litigation updates for internal and external use. • Assist with fact development and case workups, ensuring all written materials accurately reflect the record. • Communicate, as needed, with courts, outside counsel, clients, experts, and vendors in support of written submissions and case progress. • Ensure all written work complies with applicable federal and state procedural rules and court requirements. • Perform other duties as assigned.

• Collaborate with IT and Client Services teams to gather and document system enhancement requests. • Assist in writing clear and concise business requirements and documenting them. • Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst. • Support the creation and maintenance of Standard Operating Procedures (SOPs). • Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals. • Participate in User Acceptance Testing (UAT) for new system features and enhancements. • Process administrative work including running skip traces and sending SMS blasts. • Help develop and update training materials and assist with user training when needed. • Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned.

• Develop, construct, test, and maintain data architectures, including databases and large-scale processing systems. • Design, build, and optimize data pipelines and ETL/ELT processes leveraging Snowflake and Azure Services. • Develop and maintain Snowflake data warehouses, ensuring efficient data modeling, partitioning, and performance tuning. • Implement data flow processes that automate and streamline data collection, processing, and analysis. • Ensure data governance, quality, and security best practices across all data platforms. • Collaborate with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering data-driven decisionmaking across the organization. • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. • Provide operational support for existing data infrastructure and develop new solutions as needed. • Monitor, troubleshoot, and optimize system performance in Azure and Snowflake environments. • Support CI/CD pipelines and automation for data workflows and deployments. • Keep current with industry trends and innovations in data engineering and propose changes to the existing landscape.

• Ability to learn and improve Keller Postman’s data integrity processes across the lifetime of a legal case. • Maintain a keen and dynamic understanding of legal and financial relationships to the firm toward the end of validating the involvement of all relevant parties prior to settlement. • Collaborate with stakeholders to understand business needs and gather detailed functional requirements for process improvements, data discrepancy resolution, or efficiency enhancements. • Develop strategic process improvements for existing and emergent applications toward the end of improving data integrity. • Audit and analyze workflows, applications, and systems used across teams. • Develop and maintain processes to reconcile and verify AI-supported claim substantiation and client-submitted data. • Monitor and ensure user and stakeholder compliance with data standards across departments. • Manipulate large datasets to identify and forecast data integrity issues.

• Collaborate closely with our case management team to work up settlement-eligible clients, evaluating decision points such as reviewing notes, medical records, and related documentation to determine case progression. • Manage client interactions during the offer process for settlement offers generated by the case management team, ensuring clear communication and support throughout. • Coordinate with Case Managers, legal assistants, and other team members to execute casework efficiently and effectively. • Serve as the on-call attorney as part of the elevation rotation once every 1-2 weeks. • Interact with clients, outside counsel, experts, and vendors as necessary to support case resolution. • Contribute to refining the firm’s settlement processes to ensure efficiency and consistency. Work closely with Partners and Associates on specific tasks related to assigned cases.

• Assist the Chief of Litigation Services with coordinating and assigning litigation support tasks to paralegals and legal assistants while ensuring quality, timely completion of tasks. • Mentor, train, and provide substantive guidance to legal support staff, helping to strengthen litigation skills, procedural knowledge, and overall performance. • Manage and support all phases of litigation from an operational and procedural standpoint, including pleadings, motion practice, discovery, arbitration, trial preparation, and appellate procedures. • Support trial and hearing preparation by overseeing pretrial filings, managing trial transcripts, and compiling, organizing, and tracking trial exhibits. • Assist with drafting, reviewing, preparing, filing, and organizing pleadings, briefs, appeals, and other legal documents using Microsoft Word, CM/ECF, and related systems. • Conduct legal and factual research using Westlaw and other sources to support attorneys and litigation teams. • Perform detailed cite-checking and quality control of legal documents, including Bluebook compliance, Shepardizing authorities, and verifying the accuracy of quoted material and cited exhibits. • Organize and maintain case files, pleadings, expert materials, attorney notebooks, and related documents in both hard copy and electronic case-management systems. • Implement and maintain organizational systems for case calendars, filings, correspondence, and litigation materials using firm software and tools. • Communicate with courts, outside counsel, clients, experts, and vendors as needed in support of litigation activities. • Collaborate with attorneys and internal departments to develop efficient procedures and improve litigation support workflows. • Perform other duties as assigned.

• Provide day-to-day support for line-of-business applications, with an emphasis on Twilio Flex, Salesforce, and custom internal tools. • Troubleshoot application issues including call flows, agent states, integrations, authentication, permissions, and performance problems. • Investigate and resolve incidents related to Twilio Flex components such as TaskRouter, Studio flows, voice/SMS routing, and third-party integrations. • Follow established incident management and escalation procedures to ensure timely resolution. • Escalate complex or systemic issues to engineering or vendor teams with clear documentation, reproduction steps, and impact analysis. • Provide feedback on application usability, supportability, and recurring pain points. • Participate in testing and validation of changes that impact Twilio Flex and related workflows. • Contribute to the internal knowledge base to reduce repeat issues and improve self-service for end users. • Document fixes, workarounds, and configuration details for Twilio Flex and related systems.