• Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process • Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc) • Respond and resolve all incoming customer communications within internal SLAs. Work cross-functionally with other internal groups to ensure customers have the best possible outcomes • Provide phone and email support using CRM tools • Support Head of Counselors in ensuring optimal performance of College Admissions Counselors • Serve as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc) • Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations • Monitor satisfaction through routine surveys • Work with a team to manage Empowerly’s operations processes and contractor teams • Partner with teams in cross-functional, integrated setting • Help the Operations Team to scale by improving processes and solving complex problems • Represent Empowerly’s brand to current and prospective customers • Perform other duties as assigned • Business Travel as Needed for Team Building, Conferences, etc. • Work some evening and weekend hours (schedule may vary by week, “flex” schedule)

• Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process • Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc) • Respond and resolve all incoming customer communications within internal SLAs. Work cross-functionally with other internal groups to ensure customers have the best possible outcomes • Provide phone and email support using CRM tools • Support Head of Counselors in ensuring optimal performance of College Admissions Counselors • Serve as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc) • Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations. • Monitor satisfaction through routine surveys • Work with a team to manage Empowerly’s operations processes and contractor teams • Partner with teams in cross-functional, integrated setting • Help the Operations Team to scale by improving processes and solving complex problems • Represent Empowerly’s brand to current and prospective customers • Perform other duties as assigned • Business Travel as Needed for Team Building, Conferences, etc. • Work some evening and weekend hours (schedule may vary by week, “flex” schedule)

Role Description Diseñar y custodiar los sistemas de narrativa, comunicación y posicionamiento que permitan a Spin operar con claridad, alineación y coherencia. Es responsable de transformar estrategia, cultura y decisiones de negocio en historias, mensajes, mecanismos y experiencias que impulsen comprensión interna, habiliten ejecución y fortalezcan la percepción de Spin como organización y como empleador. "Convertir estrategia en comprensión". Garantiza que la comunicación deje de depender de solicitudes aisladas y se convierta en una capacidad organizacional que protege la atención, habilita foco y acelera la ejecución; mientras que la marca empleadora traduce cultura, liderazgo y experiencia del colaborador en una propuesta diferenciada, creíble y sostenible para el talento. Qualifications - De 5 a 8 años en Comunicación Estratégica, Marca Empleadora (Employer Branding), Posicionamiento Organizacional o áreas afines. - Al menos 3 años de liderazgo o experiencia en empresas de tecnología, producto digital, fintech o entornos ágiles de alta velocidad. - Historial comprobable liderando campañas de comunicación de alto impacto, gestión de presupuestos, y coordinación de agencias o proveedores. - Familiaridad con la supervisión de canales organizacionales, herramientas de automatización y software de gestión de proyectos (Jira, Asana o Monday). Requirements - Narrativa estratégica y claridad organizacional - Sistema de atención organizacional y gobernanza de comunicación - Posicionamiento de marca empleadora - Habilitación de liderazgo comunicador, advocacy e inclusión - Inteligencia de mercado, reputación y medición - Dirección creativa y gestión del ecosistema de ejecución Benefits En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo. Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.

• This is a hands-on, operational role at the intersection of learning design and community building • As a key member of the team, you'll take responsibility for two main areas: the health of our global Coach Community and the learning programs we bring to clients • You'll be the day-to-day manager of our coach community experience, the person coaches turn to, and a key contributor to making Sama the platform of choice for the world's best executive coaches • Serve as the day-to-day point of contact for coach queries and feedback • Lead coach onboardings • Design and run a calendar of webinars, events, and communication touchpoints that foster genuine connection and professional growth among our coaches • Maintain detailed, accurate coach records: capabilities, certifications, experience, areas of expertise, matching criteria, and performance data, keeping them current • Monitor coach engagement and performance metrics; identify trends and surface recommendations • Keep coaches informed of product updates and ensure they are aligned with Sama's best practices • Partner with the Growth Team to advise and coordinate the development of programs for our clients, identifying opportunities for Sama to add value • Coordinate the design and delivery of workshops, webinars, training, and coaching programs that leverage our global coach network • Tailor existing programs to meet specific client needs • Contribute insights to Marketing, Product, and Sales based on what you're hearing from the community