• Coordinate Auto Transports: Support the operations team by coordinating car transport services in a fast-paced environment, ensuring smooth execution with compounds and drivers • Ad-Hoc Support: Provide ad hoc support to assist the operations team with various tasks as needed • Cross-Department Collaboration: Collaborate with carriers, customers, and other partners to ensure seamless workflow and effective communication • Customer Communication: Handle phone communication with customers, ensuring their needs are met and providing excellent service throughout the process

• Own the Maintenance & Repair (M&R) budget and ensure cost-efficient, high-quality repairs across the market such as Repair Strategy, Workshop Network, Spare Parts Inventory. • Define repair strategies per vehicle based on damage reports and operational priorities. • Maintain strong vehicle availability by coordinating workshop capacity, scheduling, and spare parts flow. • Build and optimize the internal and external workshop network to improve turnaround times and cost efficiency. • Lead and develop station repair teams, ensuring consistent performance and technical capability, damage detection rates and spare parts inventory. • Track key KPIs such as repair cost, time, and damage detection accuracy to drive continuous improvement.

• Review and process purchase orders to ensure accuracy and compliance • Coordinate US license delivery ( cloud keys) • Manage the full order lifecycle across regions, tracking open cases and collaborating with Sales, TechOps, and Support • Lead regular syncs with Sales to clean pipelines and streamline processes • Track requests and issues via Jira and internal systems • Own the end-to-end subscription and renewal process in Salesforce • Provide accurate forecasts and insights on recurring revenue, renewals, churn risk, and expansion opportunities • Support the CRO with administrative and operational tasks, including Travel reports and other admin work as required

• Own the managed DBA services vendor relationship, including work intake, prioritization, escalation, quality control, and acceptance of deliverables; ensure the vendor provides effective 24x7 operational coverage and drives measurable outcomes. • Serve as the escalation point for high-impact database performance incidents (e.g., slow queries, full-text search degradation, poor I/O performance), including hands-on troubleshooting and remediation when required to protect application availability and end-user experience. • Own database operations outcomes including deployments, patching and upgrades, availability, stability, operational risk management, and day-to-day operations for Microsoft SQL Server instances, with fractional responsibilities for Postgres and Elasticsearch. • Direct and coordinate database operational activities during monthly maintenance windows; participate in CAB processes and ensure operational readiness, change validation, and appropriate documentation. • Own database backup and recovery outcomes using native SQL Server tooling and operationalize recovery testing and documentation to support RPO/RTO objectives. • Own database access provisioning and operational enforcement of least privilege/RBAC; drive consistency, implement access review processes, and partner with the Security team in reviewing vulnerability findings, evidence collection processes, and remediation of security vulnerabilities, including in FedRAMP-regulated environments. • Build and improve operational visibility by defining dashboards/alerts and maturing monitoring practices, leveraging vendor tooling and internal observability platforms (e.g., Grafana Cloud). • Steward and improve upon the existing automation ecosystem, improving consistency, documentation, maintainability, and operational safety. • Drive capacity and cost initiatives by identifying constraints, prioritizing highest-impact remediation, and managing vendor-hour utilization to reduce overages and improve predictability. • Establish and maintain runbooks, operational procedures, and escalation paths for database operations, including vendor handoffs, internal escalation protocols, and repeatable troubleshooting guidance. • Respond to critical alerts during the working day, and after hours per escalation procedure.