• Review and process purchase orders to ensure accuracy and compliance • Coordinate US license delivery ( cloud keys) • Manage the full order lifecycle across regions, tracking open cases and collaborating with Sales, TechOps, and Support • Lead regular syncs with Sales to clean pipelines and streamline processes • Track requests and issues via Jira and internal systems • Own the end-to-end subscription and renewal process in Salesforce • Provide accurate forecasts and insights on recurring revenue, renewals, churn risk, and expansion opportunities • Support the CRO with administrative and operational tasks, including Travel reports and other admin work as required

• Own the managed DBA services vendor relationship, including work intake, prioritization, escalation, quality control, and acceptance of deliverables; ensure the vendor provides effective 24x7 operational coverage and drives measurable outcomes. • Serve as the escalation point for high-impact database performance incidents (e.g., slow queries, full-text search degradation, poor I/O performance), including hands-on troubleshooting and remediation when required to protect application availability and end-user experience. • Own database operations outcomes including deployments, patching and upgrades, availability, stability, operational risk management, and day-to-day operations for Microsoft SQL Server instances, with fractional responsibilities for Postgres and Elasticsearch. • Direct and coordinate database operational activities during monthly maintenance windows; participate in CAB processes and ensure operational readiness, change validation, and appropriate documentation. • Own database backup and recovery outcomes using native SQL Server tooling and operationalize recovery testing and documentation to support RPO/RTO objectives. • Own database access provisioning and operational enforcement of least privilege/RBAC; drive consistency, implement access review processes, and partner with the Security team in reviewing vulnerability findings, evidence collection processes, and remediation of security vulnerabilities, including in FedRAMP-regulated environments. • Build and improve operational visibility by defining dashboards/alerts and maturing monitoring practices, leveraging vendor tooling and internal observability platforms (e.g., Grafana Cloud). • Steward and improve upon the existing automation ecosystem, improving consistency, documentation, maintainability, and operational safety. • Drive capacity and cost initiatives by identifying constraints, prioritizing highest-impact remediation, and managing vendor-hour utilization to reduce overages and improve predictability. • Establish and maintain runbooks, operational procedures, and escalation paths for database operations, including vendor handoffs, internal escalation protocols, and repeatable troubleshooting guidance. • Respond to critical alerts during the working day, and after hours per escalation procedure.

• Support Ad Ops in campaign builds • Collect and understand creative/technical specifications • Assist with Co-op and Compliance process • QA account Builds • Create and maintain ad hoc reports • Understand the function and mechanics of the AdBuilder, FeedBuilder, Incentives Manager and external ad serving platforms • Use AdBuilder to create and launch new accounts based on individual automotive dealership goals • Implement changes to existing account based on feedback from the client • Use Google Adwords for quality analysis and troubleshooting • Gather and organize landing page structures of clients’ websites • Improve the components of the AdBuilder templates • Identify reoccurring issues and suggest improvements to the platform • Work with other teams to ensure a smooth transition of workflow from team to team • Stay on top of automotive and digital marketing trends • Assist in managing and tracking third-party vendors • Meticulously document new and existing processes • Other tasks that will arise as a result of working in a highly dynamic, technology-driven environment

• Oversee strategic design, development, and operational execution of pharmacy programs • Lead and manage on-site pharmacy builds and launch teams • Ensure pharmacy designs align with regulatory requirements • Guide teams through go-live and operational ownership • Support client-facing teams in managing relationships with health-system partners • Lead, oversee, and develop the accreditation team • Conduct on-site operational assessments • Partner closely with the Director of Client Analytics