Role Description 自社製品（SwiftMR）の導入支援やMRI撮像パラメータの最適化を通じて、顧客のビジネス価値と満足度を最大化させるポジションです。新規導入からトラブルシューティング、代理店育成、ソウル本社や営業部門との連携までを担い、試用から有料契約・更新へと導きます。 - 導入・技術サポート - 新規導入支援：新規顧客への製品（Gateway PC）設置、およびMRI・PACSとの接続構築 - 画質・プロトコル最適化：MRI撮像パラメータの調整による、撮影時間短縮と画質向上の実現 - トラブルシューティング：製品利用に関する問い合わせ、および画質トラブル・障害発生時の迅速な対応 - 顧客・パートナー支援 - 利用サポート：顧客が製品を最大限活用するためのトレーニングおよび継続的な支援 - パートナー育成：代理店（チャネルパートナー）への設置・パラメータ設定に関するトレーニング実施 - 契約転換・更新促進：顧客満足度向上を通じた、試用（トライアル）から有料契約への転換および更新の推進 - 社内・グローバル連携 - 営業と連携：営業担当と連携したセールスパイプラインの優先順位付け、および更新戦略の策定 - 本社（ソウルHQ）と連携：新バージョン展開の調整、および顧客からの要望・技術課題のエスカレーション - ナレッジ共有：国内外のメンバーとの障害対応連携、および各種マニュアル・手順書の作成 Qualifications - MRIベンダー経験もしくは磁気共鳴専門技術者の資格を有した方（目安：3〜5年以上） - 顧客対応力が高く、最後までやり切る高い責任感を有した方 - 新しい技術や製品の変化を自ら学ぶ向上心を有した方 - 日本語流暢で英語環境に抵抗がない方 - 日本国内の出張（地方含む）が可能かつ抵抗がない方 Preferred Experiences - 撮像パラメータの探求や勉強会を楽しめる方 - ネットワーク（TCP/IP）やサーバ（PACS）の知見を有した方 - スタートアップ環境での勤務経験がある方もしくは楽しめる方 - 在宅勤務や自律的に業務ができる方 - チームワークを重視し協働できる方 Work Conditions and Environment - 柔軟な働き方支援（フルリモート、フレックスタイム制） - 内勤時、共有オフィスのWeWork勤務支援 - 社会保険完備（健康保険・厚生年金・雇用保険・労災保険・介護保険） - 健康健診費用補助（年1回、3万円まで実費補助） - 業務用PC支給 - グローバル勤務環境（韓国やアメリカ・ヨーロッパにいる仲間と協業機会あり） Hiring Process - 書類選考→面接（2－3回）→バッググラウンド・チェック→内定（※オンライン面接可） Others - 就業場所：フルリモート（転勤の可能性あり） - 賃金：想定年収500万円～800万円（賃金形態：年俸制） - 賃金形態：年俸制 - 固定残業代：30時間分を含む（※超過した時間外労働の残業時間代は追加支給） - 賞与実績：年1回 - 就業時間：9:00～18:00(所定労働時間：8時間0分) / フレックスタイム制採択中 - 休息時間：60分 - 休日：完全週休2日制(土日祝)、GW、祝日 - 年次有給休暇：10日ー20日（下限日数は、入社半年経過後の付与日数となります） - 時間外労働：あり（みなし残業30時間含） - 雇用形態：正社員（無期契約） - 試用期間：あり（3か月） - 提出書類：履歴書1枚、職務経歴書1枚（※書類提出時は、上記の書類を一つのファイルに合体してください）

Role Description - Investigate talent-reported issues end-to-end. - Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment. - Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. Qualifications - Must-Have: - Ability to debug web applications. - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications. - Comfortable with AI systems. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Preferred: - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description We are looking for a Customer Delivery Specialist Sr who will: - Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success. - Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness. - Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes. - Build long-term trust and hand off customers to Customer Success once live. - Occasional travel may be required. - Actively participate in conference calls, training, business reviews, and other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and/or exceed our client’s expectations for service and support. - Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality. - Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate. - Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios. Qualifications - A bachelor’s degree in business, finance, or a related field. - 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles. - Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants. - Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations. - Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools. - Ability to translate complex payment workflows into clear customer guidance. - Excellent project management skills with the ability to manage multiple complex implementations simultaneously. - Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals. - Proficient in English in a business environment. Benefits - Work from Home - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Company Description CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. Our culture is award-winning: CSG has been recognized as a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025, and “The Top Company in Technology for Women to Work” for 2025, among many others.

Role Description The Area Retention Supervisor assists the Area Retention Manager with planning, organizing, directing and coordinating the activities of the sales function for an assigned AAM Pod to maximize sales volume, driving targeted profitable growth and professionally developing the sales team. The Area Retention Supervisor may manage assigned accounts and perform such functions as prospecting new clients and retaining existing customers. - Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. - Assist area and BU sales leadership in the implementation and execution of pricing, business plans and team engagement with the AAMs. - Supervise a staff of sales professionals and participate in hiring, training, coaching and performance management. - Supervise sales personnel in the effective implementation of the Company’s pricing initiatives. - Work with Area Retention Manager to manage “Book of Business” assignments based on revenue guidance from Corporate and Area Leadership. - Manage and approve weekly timesheets in accordance with Company Policy. - Administer the Attendance Policy and approve all PTO requests. - Prepare and review all Performance Improvement Plans with the Area Retention Manager. - Manage daily tasks of customer onboarding, cases, credits, and quote approvals. - Provide training and coaching for “Customer Zeal”, focusing on First Call Resolution in the Pod environment. - Focus on Customer Retention with customer quality calls, escalation cases, and developing relationships with BU Ops Teams. - Ensure the sales professionals’ effective use of the Company’s Contact Relationship Management tool. - Maintain accountability for sales goal achievement, including respective key metrics and/or budget achievement. - Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs. - Maintain a thorough knowledge of the Company’s available services and sell additional services to existing clients. - Complete all required sales reports in a thorough and timely fashion. - Assist the Area Retention Manager in the review of Customer Service Agreements. - Perform other job-related duties, as required. Qualifications - Professional presentation; confident, assertive, and displays a high level of self-esteem. - Good time management skills to ensure assigned responsibilities are completed efficiently. - Good communication skills; able to effectively communicate to all levels of management. - Strong active listening skills; gives full attention to others and understands points being made. - Grasps concepts quickly and has good follow-through skills. - Ability to identify needed information to clarify situations and tackle problems logically. - Good written and verbal presentation skills. - Self-motivated; maintains pride in work and strives to achieve all goals. - Trustworthy and maintains confidentiality at all times. - High energy, friendly, and engaging; excellent persuasion skills. - Service-oriented; actively looking for ways to help people. - Ability to foster teamwork and enlist support and participation of others. - Demonstrates innovation and supports organizational change. - Responsible for performance and sets clear expectations for team performance. Requirements - High School diploma or GED. - Two or more years of progressive experience in a sales role. - Valid driver’s license. Benefits - Comprehensive medical benefits coverage, dental plans, and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).