Role Description - Investigate talent-reported issues end-to-end. - Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment. - Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. Qualifications - Must-Have: - Ability to debug web applications. - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications. - Comfortable with AI systems. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Preferred: - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description We are looking for a Customer Delivery Specialist Sr who will: - Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success. - Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness. - Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes. - Build long-term trust and hand off customers to Customer Success once live. - Occasional travel may be required. - Actively participate in conference calls, training, business reviews, and other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and/or exceed our client’s expectations for service and support. - Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality. - Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate. - Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios. Qualifications - A bachelor’s degree in business, finance, or a related field. - 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles. - Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants. - Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations. - Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools. - Ability to translate complex payment workflows into clear customer guidance. - Excellent project management skills with the ability to manage multiple complex implementations simultaneously. - Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals. - Proficient in English in a business environment. Benefits - Work from Home - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Company Description CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. Our culture is award-winning: CSG has been recognized as a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025, and “The Top Company in Technology for Women to Work” for 2025, among many others.

Role Description The Area Retention Supervisor assists the Area Retention Manager with planning, organizing, directing and coordinating the activities of the sales function for an assigned AAM Pod to maximize sales volume, driving targeted profitable growth and professionally developing the sales team. The Area Retention Supervisor may manage assigned accounts and perform such functions as prospecting new clients and retaining existing customers. - Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. - Assist area and BU sales leadership in the implementation and execution of pricing, business plans and team engagement with the AAMs. - Supervise a staff of sales professionals and participate in hiring, training, coaching and performance management. - Supervise sales personnel in the effective implementation of the Company’s pricing initiatives. - Work with Area Retention Manager to manage “Book of Business” assignments based on revenue guidance from Corporate and Area Leadership. - Manage and approve weekly timesheets in accordance with Company Policy. - Administer the Attendance Policy and approve all PTO requests. - Prepare and review all Performance Improvement Plans with the Area Retention Manager. - Manage daily tasks of customer onboarding, cases, credits, and quote approvals. - Provide training and coaching for “Customer Zeal”, focusing on First Call Resolution in the Pod environment. - Focus on Customer Retention with customer quality calls, escalation cases, and developing relationships with BU Ops Teams. - Ensure the sales professionals’ effective use of the Company’s Contact Relationship Management tool. - Maintain accountability for sales goal achievement, including respective key metrics and/or budget achievement. - Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs. - Maintain a thorough knowledge of the Company’s available services and sell additional services to existing clients. - Complete all required sales reports in a thorough and timely fashion. - Assist the Area Retention Manager in the review of Customer Service Agreements. - Perform other job-related duties, as required. Qualifications - Professional presentation; confident, assertive, and displays a high level of self-esteem. - Good time management skills to ensure assigned responsibilities are completed efficiently. - Good communication skills; able to effectively communicate to all levels of management. - Strong active listening skills; gives full attention to others and understands points being made. - Grasps concepts quickly and has good follow-through skills. - Ability to identify needed information to clarify situations and tackle problems logically. - Good written and verbal presentation skills. - Self-motivated; maintains pride in work and strives to achieve all goals. - Trustworthy and maintains confidentiality at all times. - High energy, friendly, and engaging; excellent persuasion skills. - Service-oriented; actively looking for ways to help people. - Ability to foster teamwork and enlist support and participation of others. - Demonstrates innovation and supports organizational change. - Responsible for performance and sets clear expectations for team performance. Requirements - High School diploma or GED. - Two or more years of progressive experience in a sales role. - Valid driver’s license. Benefits - Comprehensive medical benefits coverage, dental plans, and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).

Role Description We are seeking a motivated and customer-focused Medicare Insurance Agent to drive both member retention and new business growth. This role is responsible for building strong relationships with existing Medicare members, ensuring their ongoing satisfaction and coverage needs are met, while also identifying and enrolling new Medicare beneficiaries into appropriate health plans. The ideal candidate combines consultative sales skills with exceptional customer service and a passion for helping seniors navigate their healthcare options. Member Retention - Maintain regular contact with existing Medicare members to strengthen relationships and improve member satisfaction. - Conduct annual policy reviews to ensure members remain enrolled in plans that best meet their healthcare and financial needs. - Proactively address member concerns, questions, and service issues to reduce disenrollment. - Educate members on plan benefits, coverage changes, and available resources. - Identify cross-selling and upselling opportunities when appropriate. - Support members during Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and Special Enrollment Periods (SEPs). New Sales & Business Development - Generate and manage a pipeline of Medicare prospects through referrals, networking, community outreach, marketing campaigns, and lead follow-up. - Conduct needs-based consultations to educate beneficiaries on Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and related products. - Present plan options clearly and compliantly, helping prospects make informed enrollment decisions. - Meet or exceed monthly, quarterly, and annual sales goals. - Attend community events, seminars, health fairs, and educational meetings to generate new business opportunities. - Maintain accurate records of prospect interactions, enrollments, and follow-up activities within CRM systems. Compliance & Administration - Adhere to all CMS regulations, carrier guidelines, and company compliance requirements. - Complete all required certifications, licensing, and training programs. - Maintain accurate documentation of sales and service activities. - Protect confidential member information in accordance with HIPAA regulations. Qualifications - Active Health and Life Insurance License (required). - AHIP certification and carrier certifications (or ability to obtain). - Minimum 1–3 years of Medicare sales, insurance sales, or related customer service experience preferred. - Strong understanding of Medicare Advantage, Medicare Supplement, and Prescription Drug Plans. - Excellent communication, presentation, and relationship-building skills. - Ability to work independently while managing multiple priorities. - Proficiency with CRM systems, Microsoft Office, and virtual communication tools. - Strong problem-solving and customer retention skills. Requirements - Member retention rate. - New Medicare enrollments. - Sales conversion rate. - Member satisfaction scores. - Lead follow-up and contact activity. - Compliance and quality audit results. Benefits - Competitive base salary plus commissions and performance incentives - base pay starting at $22.00/hour. - Health, dental, and vision benefits. - Paid time off and holidays. - Ongoing training and professional development opportunities. - Career advancement potential within a growing organization.