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Senior HR Associate
Location
Philippines
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Senior HR Associate
G-P
• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals, transfers, offboarding of professionals. • Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments. • Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals • Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication) • Ensure service excellence by following and committing to the established SLAs and SOPs • Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP. • First point of contact for professionals & customers during the onboarding and offboarding process
Job Requirements
- 2-5 years of HR operations experience (SSC experience desirable)
- Detailed knowledge of HR Procedures and policies
- Experience working within a Shared Services
- Basic knowledge of labor legislation throughout the EMEA region will be an added advantage
- Excellent customer service skills.
- Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
- Literacy with MS Office
- Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
- Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
- Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
- Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
- Demonstrating strong self-motivation, attention to detail, and time management skills
- Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
- Flexibility to accommodate different time zones based on customer and professional needs.
Benefits
- generous paid parental leave
- flexible time off
- spending accounts
- medical insurance
- dental insurance
- vision insurance
- sabbatical after 5 years
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