• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. • Provide operational support and perform additional tasks as assigned by the Supervisor.

• Assist with general business administration tasks • Log and manage incoming tickets and support requests • Handle calls, messages, and general business enquiries • Track tickets through internal systems and ensure resolution

• Provide day-to-day administrative support across the business • Attend meetings, record key discussion points, and distribute action items • Manage schedules, calendars, and meeting coordination • Prepare business documents, correspondence, and reports • Conduct basic research and maintain organised records and files • Handle incoming calls and respond to general enquiries • Update and maintain CRM systems and operational records • Liaise with suppliers and clients regarding quotes, follow-ups, and routine queries • Support the onboarding process for new starters, including account setup and administration • Log and track internal support requests • Assist with user account administration and access management • Ensure internal systems remain accurate and up to date

• Take charge of day-to-day admin, coordinate communications, and step in to support wherever required. • Assist with general administrative tasks across the business. • Attend meetings, take notes, and distribute action points. • Support scheduling, calendar management, and coordination. • Prepare documents, correspondence, and business-related materials. • Conduct basic research and maintain organised records and files. • Answer incoming calls, take messages, and handle basic enquiries. • Update CRM systems and maintain accurate records. • Liaise with suppliers and clients regarding quotes, follow-ups, and general queries. • Assist with onboarding coordination and account setup for new starters. • Provide first-line support by logging and tracking internal support requests.