• Serve as the technical front door for developers using Helius APIs and streaming products • Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped • Build code samples, demos, and SDKs that help customers integrate faster • Rewrite and expand documentation, tutorials, and guides based on real-world questions • Automate support workflows using internal tooling, scripts and AI-assisted systems • Collaborate with engineering on feature requests, bug reports, and customer-driven improvements • Live in Discord and Telegram to support developers, gather feedback, and spot new patterns • Partner with enterprise and ecosystem teams to design integrations and optimize performance • Prototype new experimental features alongside engineers and product owners based on customer feedback

Manage the accuracy of capital applications, parse legal agreements for product development, and coordinate client onboarding processes while resolving discrepancies and representing customer interests in internal communications.

• Drive the design and delivery of mission focused, compliant, and compelling technical solutions across Defense and Federal programs. • Translate complex RFP requirements into winning architectures while strengthening Vivsoft’s reputation for innovation, secure engineering, and delivery excellence. • Lead solution development for mid to large scale federal programs by analyzing RFP requirements and shaping architectures that meet mission, technical, and compliance needs. • Apply deep experience in Defense and Federal systems, business operations, and integrations to define customer pain points, expected outcomes, and solution value. • Shape innovative concepts across business operations, services, data, AI, cloud, and emerging technologies that differentiate Vivsoft proposals. • Partner with SMEs, engineers, and partners to deliver agile solution designs spanning analysis, architecture, development, deployment, and operations. • Own the technical solution for proposals, RFIs, market surveys, and white papers, ensuring narratives clearly articulate strategy, tradeoffs, business value, mission impact, and operational alignment. • Develop architectures covering applications, APIs, data platforms, pipelines, AI/ML, cloud native engineering, and integrated DevSecOps automation. • Lead the development of technical sections such as CONOPs, BOEs, LOEs, data exchange patterns, integration models, and secure API designs. • Serve as a hands-on architect and final tier SME for assigned domains, validating feasibility, scalability, security, and alignment to customer environments. • Work with SMEs, the CTO, engineering leads, and partners to refine solution designs and ensure alignment with Vivsoft’s standards and customer goals. • Collaborate with capture, business development, pricing, and executive leadership to shape winning strategies and proposal content. • Engage stakeholders and decision makers to guide IT governance, technical tradeoffs, and solution evolution. • Track emerging technologies and integrate modernization opportunities into Vivsoft’s strategy. • Participate in customer meetings to deepen mission understanding and build trusted relationships.

• Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval. • Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation. • Advise on plant installation requirements, like power, electricity, compressors, transformers, etc.. • Partner on PMP for equipment and parts. • Support CLC partners with equipment operation, process execution and maintenance training. • Develop and implement the retreading quality process • Responsible for providing technical assistance to all Digital Solutions products with customers (Fleets and Dealers) • Help with installations, demonstrations and training. • Consult on the equipment design, layout and installation to have the optimum retreading operation. • Implement and train on all tracking systems of each retreading tire into the retreading shop and all statistical information for all retreading process to make plans to improve their operations. • Support CLC partners to train their plant personnel. • Provide technical assistance to machine and process related problems. • Ensure that every equipment manual is available. They contain the equipment spare parts needed, set ups, maintenance checks, etc. Develop and implement the retreading quality process: Evaluate every single step of the retreading process using the MER tool. Evaluate the equipment accuracy, conduct thermocouple tests and final finishing tire evaluations • Help with installations, demonstration, supporting sales pitch, training of mainly Digital Solutions products • Support and/or conduct training sessions around installation and technical usability of all Digital Solutions products to Continental employees • Conduct CT2 analysis with customers to support Technical Customer Service field engineers and product management groups acquiring data from tires that are placed in customers vehicles • Support Key Account Support team and Area Sales Manager sales organization in introducing and keeping up with Digital Solutions products in the market