PerfectServe logo
PerfectServe

Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.

Business Operations Manager

Business OperationsBusiness OperationsOtherRemoteSeniorTeam 201-500Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

117 days ago

Salary

$110K - $140K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishTableau

Job Description

Business Operations Manager

PerfectServe

• Establish and continuously refine the operating cadence for the CX organization. • Ensure KPIs, workflows, and review cycles align with strategic goals. • Facilitate and lead sales-focused discussions with Account Executives and key internal stakeholders. • Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication. • Maintain a centralized repository of business processes. • Analyze workflows to identify opportunities for improvement, simplification, and scalability. • Lead enhancements across Salesforce, SharePoint, Slack, and project management systems. • Partner with cross-functional teams to ensure process changes support both operational efficiency and customer outcomes. • Produce clear, concise weekly, monthly, and quarterly business reporting. • Deliver executive-level insights on risks, dependencies, performance, and initiative progress. • Provide context, recommendations, and interpretation behind trends and data signals. • Develop frameworks for current and emerging metrics aligned to business goals. • Transform quantitative data into actionable insights that enable leadership decision-making. • Define, implement, and maintain KPIs in partnership with functional leaders. • Serve as a trusted internal advisor, providing strategic guidance and operational clarity. • Lead planning, execution, and delivery of complex projects across multiple teams.

Job Requirements

  • 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company.
  • Strong project management background with proven success in delivering cross-functional initiatives.
  • Advanced proficiency in Salesforce (administration or operations experience strongly preferred).
  • Experience with process improvement methodologies (LEAN preferred).
  • Strong analytical skills with the ability to synthesize data into actionable insights.
  • High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Experience with BI/analytics tools such as PowerBI, Tableau, DOMO, Sisense, 6Sense, or Google Analytics.
  • Excellent communication, facilitation, and collaboration skills.
  • Ability to operate with agility and adapt to shifting priorities in a fast-paced environment.

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

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