• Oversee strategic design, development, and operational execution of pharmacy programs • Lead and manage on-site pharmacy builds and launch teams • Ensure pharmacy designs align with regulatory requirements • Guide teams through go-live and operational ownership • Support client-facing teams in managing relationships with health-system partners • Lead, oversee, and develop the accreditation team • Conduct on-site operational assessments • Partner closely with the Director of Client Analytics

Role Description Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Prior Reverse Mortgage Experience is required. - Effectively manage and process a full pipeline of mortgage loan files - Evaluate loan files for regulatory compliance and completeness - Accurately review and input pertinent loan data into operational systems - Order supplementary vendor products, such as title reports and property appraisals - Obtain required underwriting conditions from loan officer and/or loan applicant(s) - Utilize FHA Connection to update loan data as needed - Communicate pipeline and file status to retail sales channels and management - Work closely with all operational departments to establish productive and efficient workflows - Complete required checklists and worksheets Qualifications - Minimum 2 years in reverse mortgage loan processing required - Bachelor’s degree preferred, but not required - Excellent computer skills with the ability to learn new systems - Knowledge of MS Office products - Strong customer service and time management skills a must - Highly motivated and determined to succeed in a competitive, time sensitive industry Requirements - Prior Reverse Mortgage Experience is required Benefits - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote

• Manage core administrative processes for the EC team, including procurement, contracting, vendor management including payment, petty cash, and logistics support, and support response teams with administrative needs. • Develop, maintain and improve procedures and systems for operational documentation, financial tracking, procurement files, and compliance logs. • Ensure all team and response operational and admin processes are aligned with global policies and procedures. • Develop and maintain a centralized repository of templates, SOPs, decision memos, tools, and good practices for both team operations and response admin. • Provide surge capacity during the earliest phases of crisis responses, acting as an additional operator supporting scoping, setup, and early implementation. • Run or support the “back office” of a response launch, including procurement, vendor coordination, logistics, travel, and financial tracking. • Configure and operationalize pre-built emergency cash tools and systems, troubleshooting operational gaps and escalating risks early. • Maintain compliance with GD policies and operational standards throughout response activities. • Capture lessons learned during responses and contribute inputs to post-response debriefs and product improvements. • Support management of crisis response surge rosters, ensuring a systematic approach to deployments and fostering a learning mindset. • Support the Senior Product Manager maintaining up-to-date documentation across the EC Solutioning Team, including decision logs, planning tools, process documentation, and knowledge repositories. • Support the Senior Product Manager with coordination of planning cycles, goal tracking, and team-wide communications. • Coordinate EC retreats, onboarding processes, and team events to strengthen cohesion and alignment.

• Build and maintain source-of-truth performance dashboards • Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define KPIs • Develop and maintain ETLs, dashboards, and compensation attainment reporting • Analyze pro and customer funnel behavior to identify process gaps • Translate analytical findings into clear, actionable recommendations • Scope, prioritize, and drive analytical and reporting projects to completion