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• Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders. • Provide subject matter expertise related to past industry experience during projects as appropriate. This could transpire in a variety of ways including operations, contracting, program optimization, SOP creation, RFP recommendations, etc • Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise. Can resolve and/or escalate issues in a timely fashion. • Draft / update project deliverables and well-organized presentations to a high level of quality. Deliverables may include executive level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, and contract redlines. • Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.) • Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients. • Assist with program design and development and/or program optimization. • Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed. • Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved. • Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences. • Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations. • Resolve and/or escalate issues in a timely fashion. • Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors.

• Become the strategic brand steward across multiple clients/brands by leading clients to develop and deploy breakthrough brand strategies • Understand and lead activation of resources to execute brand strategies via an omnichannel approach • Ability to both lead with a point of view and actively listen to drive alignment across team and clients • An active participant in strategic client meetings, providing a clear and supported point of view • Works collaboratively across departments as a core team member • Perform landscape assessment • Maintains deep understanding of the market opportunity, competitive dynamics, clinical landscape, customer segments, customer motivators/barriers, and brand differentiators for assigned brands • Identify and Define Unmet Needs • Demonstrates curiosity in always seeking the “why” in order to identify unexpected insights that will drive market change • Brand Planning Structure Development • Defines unbranded platform, brand personality, positioning, creative platform, and key strategies throughout the lifecycle of the brand • Designs and moderates key strategic working sessions with clients • Campaign Development and Assessment • Supports the Creative Team throughout the creative development process (provides research results and other stimulus materials) • Perseveres in nurturing and championing the “bold creative idea” • Supports client market research needs, providing input to client’s research vendor on design and generating actionable insights from the research

• Support Clearway Health Client Services by building and refining financial processes • Collaborate with leadership and cross-functional teams to ensure accurate financial reporting • Conduct detailed analysis of client financials, including revenue recognition and margin analysis • Develop financial models to support budgeting processes • Provide actionable analytics and insights to optimize client performance

• support day-to-day operational IT support for Clearway Health, including employee onboarding and offboarding, application access provisioning, and troubleshooting hardware, software, and access issues • co-owns the execution and consistency of service desk workflows and provides Tier 1 support for internal systems and approved external client-facing applications routed through Customer Success and internal workflows • ensuring reliable service delivery, strong employee experience, and efficient use of engineering resources • Execute end-to-end employee onboarding, including account provisioning, device preparation, application access, and coordination with hiring managers • Perform secure and timely employee offboarding, including access revocation, device recovery, and asset tracking • Fulfill and manage application access requests using standardized provisioning workflows and approval processes • Provide Tier 1 troubleshooting for hardware, software, and access issues across laptops, mobile devices, and enterprise applications • Serve as first-line support for approved external client-facing applications routed through Customer Success • Escalate complex technical issues to IT, engineering or infrastructure teams and coordinate resolution • Maintain accurate documentation for onboarding/offboarding procedures, troubleshooting runbooks, and knowledge base articles • Track and manage IT assets, inventory, and service desk tickets within the ticketing platform • Communicate clearly with end users and stakeholders regarding ticket status, timelines, and resolutions • Identify opportunities to improve service desk processes, automation, and operational efficiency

• support the preparation, validation, and submission of medication delivery data • monitor incoming client data • perform quality checks • identify and escalate data issues • collaborate with Data Director and Data Engineering team

• Working as part of our dynamic Advanced Analytics team using a wide range of applied statistical techniques, AI, and interactive application development approaches to analyze data, visualize results, and interpret findings for business decision support. • Collaborate to help project teams design research that overcomes challenges and achieves clients’ business objectives • Independently build models/quality check others’ models and associated tools for specific business needs, including design and improvement of models for branded solutions • Evaluate new methodologies for their robustness and application; integrate into Adelphi offerings • Go-to expert for model application development (R-Shiny, Excel, Visual Basic, Python, PowerBI, etc.) • Client-facing member of the proposal/project team for advanced methods presentations, dialogue, application demonstrations • Provide input into project design elements to optimize for statistical analysis • Lead analytic brainstorming with advanced methods and project teams to solve analytic challenges and create bespoke analysis elements on the fly • Go-to coach for advanced methods team coaching on statistics, coding, model/app development

• Oversee strategic design, development, and operational execution of pharmacy programs • Lead and manage on-site pharmacy builds and launch teams • Ensure pharmacy designs align with regulatory requirements • Guide teams through go-live and operational ownership • Support client-facing teams in managing relationships with health-system partners • Lead, oversee, and develop the accreditation team • Conduct on-site operational assessments • Partner closely with the Director of Client Analytics

• Take charge of the entire sales cycle, from the initial engagement to the successful closure of contracts. • Facilitate the smooth transition of clients from closed sales to implementation. • Formulate and execute a regional sales strategy aimed at expanding market share partnerships for Clearway Health. • Foster and manage relationships with consultants, channel partners, and other key contacts within health systems to continually bolster the sales pipeline.

• Lead financial management of external client pharmacy financial operations • Monitor and interpret market trends to inform financial forecasts • Collaborate closely with clinical, pharmacy, and operational leaders to assess financial impact of new initiatives • Drive financial performance and planning across multiple health systems • Represent finance in external client meetings as needed

• Own and execute defined workstreams of Clearway’s annual budget, monthly forecast, and long-range planning processes • Prepare and deliver monthly close variance analysis for assigned functional areas • Develop and maintain financial models supporting labor and headcount planning, corporate operating expenses, vendor costs, capital investments, and new initiatives • Proactively identify financial risks, opportunities, and emerging trends