• Manage core administrative processes for the EC team, including procurement, contracting, vendor management including payment, petty cash, and logistics support, and support response teams with administrative needs. • Develop, maintain and improve procedures and systems for operational documentation, financial tracking, procurement files, and compliance logs. • Ensure all team and response operational and admin processes are aligned with global policies and procedures. • Develop and maintain a centralized repository of templates, SOPs, decision memos, tools, and good practices for both team operations and response admin. • Provide surge capacity during the earliest phases of crisis responses, acting as an additional operator supporting scoping, setup, and early implementation. • Run or support the “back office” of a response launch, including procurement, vendor coordination, logistics, travel, and financial tracking. • Configure and operationalize pre-built emergency cash tools and systems, troubleshooting operational gaps and escalating risks early. • Maintain compliance with GD policies and operational standards throughout response activities. • Capture lessons learned during responses and contribute inputs to post-response debriefs and product improvements. • Support management of crisis response surge rosters, ensuring a systematic approach to deployments and fostering a learning mindset. • Support the Senior Product Manager maintaining up-to-date documentation across the EC Solutioning Team, including decision logs, planning tools, process documentation, and knowledge repositories. • Support the Senior Product Manager with coordination of planning cycles, goal tracking, and team-wide communications. • Coordinate EC retreats, onboarding processes, and team events to strengthen cohesion and alignment.

• Build and maintain source-of-truth performance dashboards • Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define KPIs • Develop and maintain ETLs, dashboards, and compensation attainment reporting • Analyze pro and customer funnel behavior to identify process gaps • Translate analytical findings into clear, actionable recommendations • Scope, prioritize, and drive analytical and reporting projects to completion

• Intake Governance: All public cloud spend requires FinOps approval, starting with established/approved budgets and requiring in-band spend provenance and out-of-band spend approvals. • Ensure meticulous documentation of every budget change transaction. • Ensure 100% compliance for every public cloud spend line item. • Collaborate with budget owners in Engineering, R&D, PS, IT and Finance to allocate special funding requests. • Bottom-up Fiscal Year Budget: Maintain and update reference data for fiscal year budget planning. • Summarize and communicate budget plans to business stakeholders. • Facilitate quarterly budget cycles and incremental spend approval with owners. • Spend Performance: Lead review meetings to monitor cloud spend and add anomaly detection to the mix. • Manage purchase orders (POs) for cloud resources. • Oversee spend reporting and provide feedback to budget owners. • Track changes to spend and ensure alignment with financial targets. • Democratize spend performance in a way that aligns with stakeholders from C-suite to engineers that implement changes that impact public cloud spend. • Cost Avoidance: Approve and manage reserved instance purchases to optimize cloud costs. • Communicate planned changes that may impact cash flow or spend performance. • Monitor reserved instance utilization and drive realization of savings goals (ESR). • Visualize coverage by SKU and support automation of cost calculations. • Report on cost avoidance achievements and how those relate back to spend performance. • Executive Presence: Demonstrate strong executive presence. • Ability to communicate effectively with senior leadership, influence decision-making, and represent the FinOps function confidently across various business units. • Showcase poise, credibility, and the capacity to inspire trust while driving strategic initiatives in a fast-evolving technology landscape. • Business Unit Cost: Democratize business unit cost at multiple layers of granularity and negotiate allocation strategies for common/shared costs so the business feels they are fair strategies. • Facilitate pricing and modeling for new and existing products/features. • Provide insights on true resource impact and technical changes affecting costs. • Estimation & Investigations: Support product, sales, and engineering teams with estimation tasks for new services or features. • Assist with investigations into cost anomalies and resource usage.

• Verify member enrollment status • Make changes to member – demographics, effective and term dates • Addresses a variety of enrollment questions or concerns from the health plan / state • Manual QNXT updates on all fall out edits from the daily, weekly, monthly, quarterly electronic enrollment files • Manually update urgent request received via email from the health plan / state • Work claim inquiries (H03s) • Manually enter temp newborns • Review and manually update all reconciliation reports received from Finance • Responds, researches, and resolves eligibility related issues involving member specific information • Validates benefit plan enrollment information for assigned clients for accuracy and completeness; coordinates the distribution of membership ID cards and partnering with appropriate internal/external support areas involving any requests for ID card customization. • Completes data entry requirements for finalizing new enrollment information as well as for changes and/or terminations. • Partners with other team functions to coordinate the release of eligibility and benefit plan information.