Title: Specialist, Integration Systems Analysis Locations: Charlotte, NC (North Carolina); Fort Worth, TX (Texas); Greensboro, NC (North Carolina); Omaha, NE (Nebraska) Workplace: Hybrid Department: Business Analysis Job Description: Alternate Locations: Charlotte, NC (North Carolina); Fort Worth, TX (Texas); Greensboro, NC (North Carolina); Omaha, NE (Nebraska) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Relocation assistance: is not available for this opportunity. Requisition #: 76167 The Role at a Glance We are excited to bring on an Integration System Analysis Specialist! Background Details As a Specialist, you will perform and deliver on routine assignments and projects while applying knowledge of your assigned areas of responsibility. You will support the integration of customer systems using Lincoln Financial’s API capabilities, collaborating with internal and external stakeholders to coordinate activities, facilitate API integrations, and test and validate API solutions. What you'll be doing - You will maintain knowledge of current and emerging trends in your assigned areas of responsibility, assess their impact, and collaborate with management to incorporate new developments into future solutions. - You will promote and support organizational initiatives by positively influencing change management and departmental or enterprise-wide efforts. - You will perform and deliver on routine assignments and projects while applying knowledge of your assigned responsibilities. - You will identify and communicate process improvements that reduce workloads or enhance quality. - You will manage and deliver low‑complexity API integrations, ensuring client needs are met and business objectives are achieved. - You will review clients’ plan designs and documents to determine the tasks required for successful API integrations. - You will act as a liaison between internal teams and third‑party vendors to ensure all stakeholders understand the setup required for successful system integrations. - You will administer data‑collection sessions with third‑party vendors to gather all API integration requirements and details. - You will collaborate with internal teams to test and validate technical designs and capabilities that support improved API solutions. - You will provide input on project plans, test plans, and integration plans to relevant project team members and internal stakeholders. - You will support planning meetings, assist with case positioning and proposals, and contribute to preparation for finalist sales presentations. - You will apply foundational knowledge of API integrations and data mapping processes to communicate effectively with technical teams and troubleshoot integration issues. - You will identify and resolve internal and external stakeholder concerns in a timely and collaborative manner. - You will support and execute new integration processes and procedures to enhance operational efficiency and deliver greater value to external customers. What we’re looking for - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) - 1 - 3+ Years of experience in operations and/or insurance/benefits directly aligned to the specific responsibilities of this position. (Required) What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

• Implement and enhance Microsoft Intune and Autopilot solutions for endpoint management and device provisioning. • Configure device compliance policies and migrate legacy Group Policy settings to modern management controls. • Deploy, manage, and maintain applications, updates, and endpoint configurations across managed devices. • Support endpoint security initiatives, including Microsoft Cloud PKI, application control policies, and device compliance standards. • Monitor device health, inventory, and Microsoft 365 service performance to ensure reliable user experiences. • Create reports and insights using Microsoft Graph and other Microsoft 365 management tools. • Develop and maintain automation solutions using Azure Automation, Logic Apps, Functions, and scripting tools. • Troubleshoot endpoint management, security, and Microsoft 365 issues while supporting security assessments and remediation efforts.

Role Description We are seeking a proactive and business-focused Salesforce Business Systems Analyst to serve as the primary functional owner of the organization’s Salesforce platform and related CRM capabilities. Reporting to IT leadership, this role is responsible for ensuring Salesforce effectively supports business operations through configuration, process optimization, integration management, and continuous improvement. The BSA will act as the primary liaison between business stakeholders, IT, and external vendors for all Salesforce-related initiatives, translating operational needs into scalable system solutions while maintaining platform stability, data integrity, and user adoption. This role owns the day-to-day lifecycle of the Salesforce environment, including enhancements, automation, integrations, support coordination, governance, and training. While Salesforce is the primary responsibility, this position may also support other enterprise systems as needed within a small, collaborative IT team. The ideal candidate combines strong Salesforce expertise with business process knowledge and the ability to influence outcomes across departments in a dynamic, multi-site organization. Key Responsibilities - Business Partnership & System Ownership - Serve as the primary functional owner of the Salesforce environment, ensuring the platform reliably supports business operations. - Configure and maintain objects, fields, page layouts, security settings, and system features. - Design and implement automation using Salesforce Flows and other native tools. - Monitor platform health, usage, and performance. - Manage releases, testing, and deployment of changes and maintain overall system stability and scalability. - Business Process & Solution Delivery - Partner with business stakeholders to understand admissions, business development, and operational processes. - Translate business needs into effective Salesforce solutions and configurations. - Identify opportunities to streamline workflows, reduce manual work, and improve data capture. - Lead functional aspects of enhancements, new capabilities, and process improvements. - Advise leadership on best practices and platform capabilities. - Integrations & Data Management - Coordinate and support integrations between Salesforce and other enterprise systems including call tracking and contact center solutions. - Troubleshoot integration issues with vendors or technical partners. - Establish and maintain data quality standards, validation rules, and governance practices within Salesforce. - Monitor data integrity, duplicate management, and consistency across records. - Support data imports, migrations, and cleanup initiatives. - Ensure accuracy and reliability of reports, dashboards, and downstream data usage. - User Support & Adoption - Serve as the primary escalation point for Salesforce-related issues and requests. - Support user onboarding, training, and ongoing adoption of new features. - Develop and maintain documentation, job aids, and knowledge base materials. - Gather feedback from users to improve usability and effectiveness. - Vendor Coordination & Governance - Coordinate with Salesforce partners, consultants, and third-party vendors. - Participate in roadmap planning, upgrades, and new module implementations. - Ensure changes follow appropriate testing, change control, and communication practices. - Maintain awareness of Salesforce updates and recommend relevant capabilities. Qualifications - 3–7 years of experience supporting enterprise business applications, with significant hands-on experience in Salesforce administration or functional support. - Demonstrated ownership of a CRM platform or major application, including configuration, enhancements, and operational support. - Experience partnering with business stakeholders to translate operational needs into system solutions. - Strong analytical, problem-solving, and process mapping skills. - Ability to manage multiple priorities and initiatives in a fast-moving environment. - Excellent communication skills, including the ability to explain technical concepts to non-technical audiences. - Experience coordinating with vendors, consultants, or managed service providers. - Familiarity with structured service management, change management, or project delivery practices. Preferred Skills - Hands-on administration of Salesforce (Sales Cloud and/or Service Cloud). - Experience configuring objects, fields, security, page layouts, and system settings. - Experience designing and maintaining automation using Salesforce Flows. - Experience with reports, dashboards, and data management within Salesforce. - Experience supporting or coordinating integrations between Salesforce and other systems. - Familiarity with data quality management, duplicate control, and validation strategies. - Salesforce certifications (e.g., Administrator) preferred. - Experience supporting healthcare/regulated environments (e.g., HIPAA) preferred. Education - Bachelor’s degree in Information Technology, Business Administration, Information Systems, or a related field – OR – Equivalent work experience and relevant certifications. Benefits - Comprehensive benefits package: medical, dental, and vision. - 401k with 4% match. - Paid Time Off Programs including vacation, holidays, and illness. - Chef made meals onsite. - Continuing Education Assistance. - Supportive clinical supervision and professional development.

Role Description Diese Position ist für unsere Gesellschaft Medialine Communications GmbH zu besetzen. - selbstständige Betreuung von Bestandskunden per Remote aus unseren Standorten - selbstständige Umsetzung von Kundenprojekten im Bereich Microsoft Teams, Direct Routing - Presales Support im Bereich Microsoft Teams, Direct Routing - Erstellen von Dokumentationen und Anleitungen für den Service - enge Zusammenarbeit mit Technik und Teamleitern in Berlin Qualifications - abgeschlossenes Studium oder Ausbildung in der Informatik / Nachrichtentechnik - sicherer Umgang mit Netzwerktechnologien - Kenntnisse im Bereich Skype for Business und/oder Microsoft Teams - Kenntnisse im Bereich SBC/Trunking/Direct Routing bevorzugt Anynode - wünschenswert sind allgemeine Kenntnisse im Bereich Office365 - grundlegende Linux Kenntnisse (Debian/Ubuntu) - ausgeprägte Dienstleistungsorientierung, selbstständige Arbeitsweise, Teamfähigkeit, hohe Belastbarkeit, überzeugende Kommunikationsfähigkeit - angemessenes Auftreten und äußeres Erscheinungsbild gegenüber unseren Kunden - sehr gute Deutsch- und Englischkenntnisse Benefits - Mitarbeiterevents - Weiterbildung - Möglichkeit zum mobilen Arbeiten - Mentorenprogramm - Warm- und Kaltgetränke - Obstkorb - Mitarbeiterrabatte - Parkplatz - flexible Arbeitszeit - betriebliche Altersvorsorge - Notebook und Smartphone - Workation