Title: Service Asset And Configuration Manager Location: Katowice, Poznań, Kraków, Opole, Wrocław, Lublin, Gdańsk, Warszawa, Bydgoszcz Job Description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Service Asset and Configuration Management (SACM) is a vital component of IT Service Management (ITSM) that focuses on managing and maintaining the integrity of an organization's IT assets and their configurations. This discipline ensures that all assets, including hardware, software, and documentation, are accurately recorded and maintained throughout their lifecycle. It plays a crucial role in supporting effective service delivery and decision-making within the organization. Your tasks - CI Inventory Management: Maintain a complete and up-to-date register of all configuration items (hardware, software, licenses, documentation). - Classification & Prioritization: Categorize CIs by criticality, usage, and business value to focus management efforts. - Lifecycle Management: Oversee the full lifecycle of CIs from acquisition to decommissioning. - Optimization & Cost Control: Improve asset utilization, reduce costs, and enhance operational efficiency. - Compliance & Governance: Ensure adherence to licensing, legal, regulatory, and internal policy requirements. - Vendor & Contract Management: Collaborate with vendors, manage contracts, and support procurement activities. - Change Coordination & Risk Management: Align CI changes with SACM processes, assess impacts, and mitigate risks (e.g. security, EoL). - Reporting & Continuous Improvement: Maintain accurate records, generate reports, and drive data-based improvements. Your profile - A degree in a relevant field such as IT Management, Information Systems, or Business Administration. - Demonstrated experience in service asset and configuration management, IT asset management (ITAM), or a related role. - Strong analytical and problem-solving abilities to assess and optimize configuration management processes. - Excellent communication and negotiation skills to effectively collaborate with stakeholders and vendors. - Knowledge of configuration management and ITAM tools and methodologies. - Certified IT Asset Manager (CITAM) or equivalent certification. - ITIL Foundation Certification, with a focus on service management principles. - English and German language (Level C1) is a must have. What You'll love about working here - Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify. - Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. - Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. - Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Get to know us Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.