Rittal North America LLC logo
Rittal North America LLC

The world's largest manufacturer of industrial and IT enclosures, racks and accessories.

Global Key Account Manager – Hyperscale Solutions

Account ManagerSalesFull TimeRemoteSeniorTeam 501-1,000Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Global Key Account Manager – Hyperscale Solutions

Rittal North America LLC

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships. • Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. • Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. • Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. • Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs. • Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. • Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. • Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue. • Prepare and deliver tailored product and solution presentations and proposals. • Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. • Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. • Share market intelligence and strategic insights with leadership to improve commercial and product decisions. • Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns. • Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

Job Requirements

  • Bachelor's degree required, engineering, business management, marketing, or a related field preferred.
  • Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.
  • Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.
  • Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.
  • Solid analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication and presentation skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).
  • Global account management or cross-regional experience is a plus.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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