• Create, drive, and execute on revenue upsell opportunities within a specified book of business • Partner with Renewals Managers to scope renewals for growth and execute a timely and strategic renewals process within your book of business • Own the responsibility of all commercial activity within your given book of business • Generate business opportunities through SDR partnerships, CSM Partnerships, RM Partnerships, professional networking, client account blue printing, customer MQLs, etc. • Drive brand awareness, TSO campaigns, and lead generation • Meet and exceed all monthly, quarterly, and annual sales quotas from the first quarter in seat • Own the sales cycle - from lead generation to closure • Collaborate with the Customer Success Team to gain deep understanding of client adoption and engagement • Develop and deliver on a territory business plan working closely with sales leadership and internal partners • Maintain account and pipeline opportunity forecasting within Salesforce.com • Proactively manage a book of business and own meeting/exceeding upsell goals

• Own multiple client relationships as the primary Fat Earth point of contact • Develop sophisticated lifecycle marketing strategies • Lead communications planning across email, SMS, push, and in-app messaging • Define and evolve sending strategy, list health practices, segmentation logic, and automation infrastructure • Build, manage, and optimize subscription and loyalty program touchpoints • Conduct A/B tests, analyze results, and implement learnings • Partner with the Director of Lifecycle and other teams to deliver high-quality work • Stay current on industry trends and bring relevant thinking back to clients

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention • Act as a trusted advisor, understanding client needs and aligning them with our solutions • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value • Manage renewals and contract negotiations, ensuring a seamless client experience • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients • Ability to prioritize tasks and manage multiple accounts effectively

Role Description This position primarily resolves insurance denials, documents transactions on insurance accounts, interacts with insurance companies and agencies in resolution of unpaid balances, refunds, and other Professional billing issues. - Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity. - Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions. - Review a variety of general and specialty Oral Surgery & Urology claims including third party claims (i.e. MVA settlements, workers compensation claims). - Performing and documenting quality assurance reviews on transactions in department. - Prioritize assigned accounts to maximize aged AR resolution. - Trending provider activity and the denials that may arise. - Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures. - Promote and implement LEAN processes. - Other duties as assigned. Qualifications - Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR - Four years of general collection, billing or customer service experience; OR - Equivalent combination of education and experience. - Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. - Must be able to work with a diverse team and customer base. - Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized. - Excellent communication, both written and verbal and listening skills. - Able to use reason and logic to independently solve problems and to multi-task as needed. - Proficiency with standard office equipment and software such as Microsoft Office, knowledge of Healthcare Information Systems. Requirements - High school diploma or equivalent. Benefits - Healthcare for full-time employees covered 100% and 88% for dependents. - $50K of term life insurance provided at no cost to the employee. - Two separate above market pension plans to choose from. - Vacation - up to 200 hours per year dependent on length of service. - Sick Leave - up to 96 hours per year. - 9 paid holidays per year. - Substantial Tri-Met and C-Tran discounts. - Employee Assistance Program. - Childcare service discounts. - Tuition reimbursement. - Employee discounts to local and national businesses.