• The Strategic Account Manager leads company efforts to grow incremental profitable sales with customers that span multiple regions. • Establishes relationships and identifies opportunities to grow and secure business within new and existing strategic accounts. • In conjunction with the Supply Chain Services department, oversees the development and presentation of customer proposals. • Works to drive innovation. • Leads strategic opportunities for new and existing customers to generate desirable business opportunities within the assigned vertical market. • Actively works with a multifunctional team to develop a strategy to meet and exceed revenue growth targets by leveraging market intelligence, identifying opportunities within new and existing accounts, and ensuring alignment with company, regional, and branch business objectives.

• Create, drive, and execute on revenue upsell opportunities within a specified book of business • Partner with Renewals Managers to scope renewals for growth and execute a timely and strategic renewals process within your book of business • Own the responsibility of all commercial activity within your given book of business • Generate business opportunities through SDR partnerships, CSM Partnerships, RM Partnerships, professional networking, client account blue printing, customer MQLs, etc. • Drive brand awareness, TSO campaigns, and lead generation • Meet and exceed all monthly, quarterly, and annual sales quotas from the first quarter in seat • Own the sales cycle - from lead generation to closure • Collaborate with the Customer Success Team to gain deep understanding of client adoption and engagement • Develop and deliver on a territory business plan working closely with sales leadership and internal partners • Maintain account and pipeline opportunity forecasting within Salesforce.com • Proactively manage a book of business and own meeting/exceeding upsell goals

• Own multiple client relationships as the primary Fat Earth point of contact • Develop sophisticated lifecycle marketing strategies • Lead communications planning across email, SMS, push, and in-app messaging • Define and evolve sending strategy, list health practices, segmentation logic, and automation infrastructure • Build, manage, and optimize subscription and loyalty program touchpoints • Conduct A/B tests, analyze results, and implement learnings • Partner with the Director of Lifecycle and other teams to deliver high-quality work • Stay current on industry trends and bring relevant thinking back to clients

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention • Act as a trusted advisor, understanding client needs and aligning them with our solutions • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value • Manage renewals and contract negotiations, ensuring a seamless client experience • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients • Ability to prioritize tasks and manage multiple accounts effectively