• Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment. • Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas. • Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises. • Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste. • Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives. • Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics. • Leverage data and analytics to quantify problems, validate root causes, and track benefits realization. • Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes. • Coach and mentor business partners and junior team members on continuous improvement tools and ways of working. • Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities. • Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable. • Support the development of standard work, governance models, and performance management routines to embed improvements. • Evaluate completed process improvement projects to identify and implement best practices and lessons learned. • Provide leadership and oversight of the business unit's implementation processes; managing company adherence to standard implementation processes. • Manage business and program implementations to meet budget, timeline, and contractual requirements. • Maintain standard business implementation organizational structures, team structures, work breakdown structures, work planning, issue logs, decision logs, change control and executive reports. • Provide input on operating models, including standard corporate functional and information system models, performance metrics, expected outcomes and plan impacts. • Coordinate cross-functional tasks between various internal and external areas to ensure successful project outcomes. • Communicate project status to all internal and external stakeholders.

• Install the Engine. • Scale the Machine. • Making revenue predictable while we scale aggressively. • Run Sales, Customer Success, RevOps, and Support. • Architect the operational success as the company scales.

• Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. • Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching. • Assists with logging and documentation of equipment and processes. • Responsible for supporting, troubleshooting, and assisting in the maintenance of complex cloud-based production systems. • Monitoring dashboards and alerting, documenting knowledge, managing major incident logistics and working with business partners to deliver high quality service.

• Structure problems and build the workplan: define hypotheses, prioritize analyses, and break work into clear workstreams and outputs. • Lead core analyses: financial/profitability analysis, operational diagnostics, cost and complexity drivers, and value-creation sizing • Synthesize insights into a point of view: convert analysis into a tight storyline and clear recommendations for executives and investors. • Run the workstream day-to-day: manage timelines, risks, and dependencies; keep stakeholders aligned; raise issues early with leadership. • Coach and develop junior team members: provide direction, quality-check work, and teach structured problem solving. • Client presence: facilitate working sessions, present findings, and build credibility through crisp communication and “so-what” thinking. • Contribute to growth: support proposals and help identify follow-on opportunities